DoubleTree By Hilton Santa Fe

Good

Superb

Liked: Facilities is conveniences..
Disliked: The poor was dirty0

Disappointing, expected better from this...

Liked: Location and the free cookies that were offered to guest.
Disliked: We had a balcony room but couldn’t enjoy it. The guest in the room next to us kept lighting up a joint and smoking it on the balcony. It is a smoke free establishment. The reason we chose the hotel since I have asthma and a sensitivity to smoke. We brought it up to the person at the desk and he said if it was prescribed to the person medically it was allowed. Later, we spoke to the manager and she said it’s not allowed and they would speak to the guest. Once again the guest lit up and the lady at the desk told us she would contact maintenance! This went on our entire stay and we were compensated one night out of three. Then to top it off they are doing remodeling which limited parking having 4-5 dumpsters taking up several parking stalls making it hard for guest to park.

Exceptional

The ending of my staying...

Liked: It’s was the worst hotel in customer services I had in a long time
Disliked: Bad customer service Bad communication Till now trying to resolve the issue No answer

Good

Disliked: Shower did not work. AC cycled on and off all night. There was no continuous fan available.

Even with the dynamo at...

Liked: Staff at front desk and in the Mezcal bar
Disliked: The main woman in the breakfast room tried was TOO HELPFUL and made us uncomfortable with her enthusiasm

Exceptional

Peaceful stay with an amazing...

Liked: Cozy bedrooms and amazing breakfast
Disliked: Only one elevator