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AustraliaDoubleTree By Hilton San Juan Guest Reviews
Overall Average Score:
Excellent (4.35 out of 5)
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Barbara Tue, 27 May 2025
Exceptional
Latonya Mon, 19 May 2025
Exceptional
Lache'ree Sun, 4 May 2025
Exceptional
Andreas Sat, 3 May 2025
Enjoyed my stay
Liked: The room was esthetically pleasing. I love the modern bath! The staff is courteous and accommodating.
Disliked: I have no complaints.
Josue Thu, 1 May 2025
When I stay in San...
Liked: It is centric to everything. 24 hours pool and gym.
Disliked: The parking situation how far from the hotel is.
Tamika Thu, 24 April 2025
We loved it!!
Liked: The property was very clean and well maintained.
Kelly Wed, 23 April 2025
Relaxing, convenient and beach accessible
Liked: Good location, nice staff, easy valet, nice lobby and little bar. We slept well there were no sounds in our room, or by the pool at night. Beds were comfortable and they cleaned our room every day by about 3pm. Easy walk to the beach and always a chair or umbrella for you. Everyone on the staff I encountered was super nice! $10 Uber to airport or Old San Juan.
Disliked: We used the valet for one day for our rental car and they charged us the $30 valet fee for each day of our stay. Just be sure to review your bill at the end of your stay! I was also charged for a visit to the little chocolate shop in the lobby - like $7. But it wasn’t mine. They kindly removed the charges at my request. I just wanted to share in this part of my review so people are reminded to check their bill. I honestly think it’s a super busy hotel and it was an accident.
Elizabeth Sun, 20 April 2025
Very good
Liked: Room, bed, pool, gym, location.
Disliked: The breakfast was overpriced and not good. There were flies in the fruit.
Roderick Sat, 19 April 2025
Exceptional
Lanesha Fri, 4 April 2025
This hotel should not be...
Liked: The staff for the most part was friendly. The cook for the morning breakfast was super nice and attentive. He even brought our omelets to our table. Bryan the manager was helpful. The day staff was nice. The late night shift when checking in was not so friendly. I should have left the property then.
Disliked: The hotel was not very clean. The pool area was small. The hotel room was extremely small and tight. The bed was so close to the bathroom almost in the bathroom. The second bed was a Murphy bed which was low almost on the floor. The cost of the stay was overpriced for the quality of the hotel. There is no way this hotel should be listed as a 4 star hotel. It clearly isn't. It's a hike to get to the beach.
