DoubleTree By Hilton San Juan Guest Reviews
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|4.0 miles from San Juan centre|
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Carissa Fri, 2 November 2018
I loved it ! Antonio...
Liked: The hospitality..... cleanliness and really the bang for my bucks :) I will definitely go back and book through booking
Disliked: Everything was great really
Anonymous Sun, 28 October 2018
Liked: I like the staff, the food and the room.
Disliked: Is a great place.
Terry Sat, 27 October 2018
Freddie Wed, 3 October 2018
Mariana Fri, 28 September 2018
Liked: Excellent breakfast.
Veronica Thu, 27 September 2018
not happy was charged 3...
Liked: I am very disappointed because I made all of the reservations and each guest were to take care payment for their reservations once we arrived. I waited until each guest was registered and asked the front desk person if everyone was registered with their credit card and she said yes. One of my friends paid cash and provided his credit card for incidentals and he was charged the full room rate on his credit card and cash. I just looked at my credit card statement and I have been changed for 3 rooms. I have tried all evening to contact the hotel and receives a message that they are busy and to hold, then the call is disconnected. I only expected to have 1 charge on my credit card which was for the receipt I received for $221. I have over $600 charged to my credit card and I want to know what I need to do to have this corrected and credited back to my account as well as my friend.
Disliked: I was overcharged on my American Express for rooms that were paid for by the guest in the assigned rooms and I can not reach the hotel to discuss the charges and have my credit card credited for fraudulent charges.
Robin Tue, 25 September 2018
Disliked: Room and bathroom very small
Maria Tue, 18 September 2018
Liked: Excellent service and employees
Anonymous Tue, 18 September 2018
It was like a home...
Liked: Everything offered was excellent. I enjoyed the reception and food served at the restaurant.
Carmen T. Wed, 12 September 2018
Liked: Overall very positive experience.