DoubleTree by Hilton San Bernardino Guest Reviews
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|3.9 miles from San Bernardino centre|
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Monae Sat, 25 June 2022
Jazzmine Thu, 23 June 2022
Liked: great customer service and the cookies were amazing
Flavia Sun, 19 June 2022
Danny Sat, 18 June 2022
It was barley okay.
Liked: I enjoyed the breakfast but I was disappointed because when I booked the room I paid extra to have breakfast included for three people. When I called the front desk they had no record of me paying extra in my hotel booking to have breakfast included for three. I had to go to the front desk prove that I paid for breakfast with the receipt in my email and then I was given a meal voucher but only for two people. I paid extra to included breakfast so we could order it up to the rom instead I was only given to meal vouchers and I had to order it and wait downstairs because the voucher was for room service. I was upset that I had to do all of this running around just to get something I paid extra for in advance.
Disliked: Make sure to track somehow when a guests pays extra for services so they won?t have to go through the same hassle that I did.
Diane Thu, 16 June 2022
Lezley Mon, 13 June 2022
very disappointed , not a...
Liked: The room was clean and bed was comfortable.
Disliked: The lobby smelled like marijuana. Elevator and hotel very outdated. I did not have hot water at 11pm. Front desk staff was not friendly , they didn?t want to honor the breakfast included but then I showed them the email.
Kristina Fri, 10 June 2022
Caridad Wed, 8 June 2022
Liked: The hotel overall was clean, the service was excellent, surprisingly quiet at night and a pleasant place to stay. The staff was very friendly and helpful. i can highly recommend this hotel.
Disliked: Apart from my wonderful and pleasant stay at this hotel i can only find 1 fault or rather missing was a porter to help us check out our 4 suitcases & 2 medium size bags from our room. The Receptionist gave us a huge trolley to put them on to check out downstairs. The wheels were not going to the right direction & quite heavy to push. I guess next time my sister & I have to travel light.
Marco Tue, 7 June 2022
Liked: Clean and modern
Jorge Tue, 7 June 2022