DoubleTree by Hilton San Antonio Northwest

Restaurant and bar were closed the entire stay of 4 days.

Liked: The people were great.
Disliked: Not enough staff to operate.

I like the location I...

Liked: I love the location
Disliked: Every thing good

Exceptional

Superb

Liked: And that the rooms were clean and very comfortable
Disliked: Having the bar available

Would absolutely come back when...

Liked: Loved the front desk. Were very helpful with my needs and when the shift changed, they just let each other know what I had asked for and it was ready.
Disliked: 2 things. The AC did not have an option to keep the fan on, so when it reached its temperature, it immediately turned off, so it went from cold to hot in about a minute. The other thing was the breakfast. It was done as a restaurant and service was extremely slow. The waitress was nice, but not really good with the drinks. Both days, did not bring out the beverages until after the brought the meal.

Good

Liked: Location and convenience
Disliked: Customer service checking in and out is very poor

Exceptional

Never again. No other place...

Liked: Breakfast was horrible. We were the only people in the restaurant and it took almost 20 minutes for breakfast. My wife had a fruit bowl and some other item that didn’t need to be cooked. When we asked where breakfast was, the waitress said the oatmeal was being made - did NOT order oatmeal. I had two fried eggs which were fine. The toast was barely warm, not even close to being toasted. There was no butter on the toast and I had to ask for butter. The potatoes tasted like cardboard. They were frozen and were barely warm. If was just a horrible experience.
Disliked: Get rid of what you call a restaurant.

Superb

Very good