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DoubleTree by Hilton Rochester eeef - (855) 271-6236
DoubleTree by Hilton Rochester, 1111 Jefferson Road, Henrietta, NY -(855) 271-6236
Area: Henrietta
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BOOK ONLINE OR CALL - (855) 271-6236
3.65
HOTEL RATING: 
GOOD
3.65 out of 5 (168 Ratings)
10.8 miles from Rochester centre
BOOK ONLINE OR CALL - (855) 271-6236
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Hotel Description
Just off I-390 and north of the New York State Thruway this hotel offers enjoyable facilities and convenient amenities just minutes from the downtown business district in Rochester New York. Doubletree Hotel Rochester is 5 miles east of Greater Rochester International Airport. Attractions such as the Rochester Museum & Science Center Seabreeze Amusement Park and the Seneca Park Zoo are nearby. Multiple corporate offices are located within walking distance of the property. Guests at the Rochester Doubletree Hotel will enjoy the indoor pool the fully equipped 24-hour fitness center and access to the 24-hour business center. Guests can enjoy lunch dinner or an evening cocktail in the Atrium Lounge. Bistro 252 located on-site serves classic American fare in a casual setting for breakfast.

Check-in time: 04:00 PM   Check-out time: 11:00 AM
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4
4
CHECK IN
 
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
B
Airport Shuttle
q
Accessible
x
Free Breakfast
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
r
Pets Allowed
Other Amenities
` Airport Shuttle
` Free Parking
` Restaurant
` Garden
` Golf Course
` Room Service
` Safety Deposit Box
` Skiing
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Coffee/tea maker
` Refrigerator
` Private check-in/check-out
` Wheelchair accessible
` On-site parking
` indoor pool
` shuttle service
` telephone
` alarm clock
` 24-hour security
` Concierge services
` Doorman
` Free Wi-Fi
` Game Room
` Kitchen
` Closet
` Daily Housekeeping
` English
` Convenience Store
` gift/souvenir shop
` taxi service
` smoking allowed
` Carpeting
` Smoke alarms
` Staff follow all safety protocols as directed by local authorities
` First aid kit available
` Hand sanitizer in guest accommodation and key areas
` Doctor/nurse on call
` Hygiene certification
` Sterilizing equipment
` Staff trained in safety protocol
` Temperature check for guests and staff
` Free face masks
` Grocery delivery
` Contactless check-in/out
` Food delivery
` Accessible rooms through interior corridor available
` ATM or cash withdraw on site
` Body thermometer available
` Daily disinfection
` Facilities for disabled guests available
` Fitness center
` Internet access in public areas
` Ironing amenities
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Room towels provided
` Toiletries provided
` Tour services
` TV & Movies/Shows
` Wake up call
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas

DoubleTree by Hilton Rochester Guest Reviews

Overall Average Score: 
Good (3.65 out of 5)

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5

Exceptional - 5 out of 5

Maisha Mon, 1 August 2022

Very comfortable, clean, and convenient!

4.5

Wonderful - 4.5 out of 5

Cox Mon, 1 August 2022

It was an amazing stay!

Liked: Location was perfect. It was within striking distance of alot places that we had plan to go. The breakfast was amazing. Room was nice and cozy. The pool was exceptional.
Disliked: Small things. The toilet in the room flushed odd and it needed a little scrubbing prior to us getting in the room.

2.5

Fair - 2.5 out of 5

Anonymous Mon, 1 August 2022

just ok

Liked: location
Disliked: exspensive, broken iron, refrigerator not cold

4

Very Good - 4 out of 5

Sydney Mon, 1 August 2022

Very good

0.5

Poor - 0.5 out of 5

Jared Fri, 29 July 2022

avoid like bubonic plague

Liked: it was located on planet Earth. that?s it.
Disliked: let?s say the expensive advertising campaign about free cookies is bogus because the attitude coupled with a healthy portion disinterest in customer service by the front desk staff declined to give them out. aside from three words, my check in experience was textbook example for how to prevent repeat business or customer loyalty. not sure what?s happening with the Hilton brand, maybe Paris should take over? so, no housekeeping, a room smelling of used diapers, clogged shower and sink drains, groveling for extra towels, weren?t the worst of it. when I tried to check out, the front desk charged me a different rate than what I had agreed to and documented. when I showed and explained to the front desk attendants that booking guests into the hotel for one price and charging them another was dishonest. I was told that?s my problem and it?s not their fault. I was told too bad. I looked at the attendant and then the other, neither of them thought there was a problem with this. so I called and Booking.com service who immediately engaged to resolve this. I was refunded later, but customer service at Hilton hotels is a joke. so much for the attempt at a service economy, America.

4

Very Good - 4 out of 5

Rajeswary Fri, 29 July 2022

We enjoyed the stay

Liked: We like the extra space at the lobby
Disliked: n/a

1.5

Poor - 1.5 out of 5

Anonymous Fri, 29 July 2022

Poor

Liked: Front desk manager found my glasses
Disliked: No carrier to help with luggage

3.5

Good - 3.5 out of 5

Joerg Tue, 19 July 2022

Good

5

Exceptional - 5 out of 5

Anonymous Fri, 15 July 2022

Exceptional

4

Very Good - 4 out of 5

Anonymous Thu, 14 July 2022

Very good

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DoubleTree by Hilton Rochester 1111 Jefferson Road, Henrietta, NY