DoubleTree by Hilton Rochester Guest Reviews
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|10.8 miles from Rochester centre|
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Cheryl Thu, 25 February 2021
Thanks we enjoyed our little...
Liked: The staff was friendly and helped with our questions and made sure we were happy. We had dinner and it was a great meal. we loved your Cookies :) .... We had trouble with our room and the staff helped us move to a great room right away Thanks
Disliked: We went to enjoy a pool and dinner but the pool was sooo cold...we did swim and not the hotels fault but cant just hang by pool any more had to pick an hour
Jennifer Wed, 24 February 2021
Would definitely go back!
Liked: The breakfast was great although would have been better if it was included in our meal. The hotel itself is beautiful and the front desk staff and our breakfast server were amazing. Great service and great atmosphere. Would definitely go back.
Disliked: Breakfast not included with room price.
Anonymous Tue, 16 February 2021
Liked: Hotel is very clean and professional
Disliked: Staff were hard to work with sometimes and service was slow and they seem to forget your requests
Anonymous Mon, 15 February 2021
Liked: It was beautiful inside. The cookies were amazing.
Disliked: The staff member Jessica, who checked us in was rude. She missed pronounced my name several times after I had to keep correcting her. Even though she could have just used my last name if she couldn?t pronounce my first name. My husband addressed her and the issue. And as we were walking out of the door to leave to get a few snacks for our stay we over heard the associate say ?not my circus, not my monkey!? We are black the associate was white. This was completely inappropriate unprofessional and frankly in this time of 2021 it was out of line. My husband was so upset he wanted to check out and leave. But since it was valentines weekend AND our wedding anniversary we decided to stay. The next day we checked out and the ladies at the front desk were great. Very nice and very professional. (Jessica was not there) Our first time staying at doubletree and this is how we are treated? Jessica is entitled to her own opinions about culture and race. But not during work hours not when customers can hear you. We are not monkeys. We are humans.
Cummings Sun, 14 February 2021
Enisha Sun, 31 January 2021
Liked: How quiet the atmosphere was
Disliked: The dirty tub
Anonymous Sun, 31 January 2021
Night from hell
Disliked: My family and I had to listen to a woman getting physically abuse for hours. I called the desk and reported it, the so-called security did nothing at all. The abuser lied and said that they were just having a conversation and he security went for that. The young lady and kids screamed out For him to stop hitting her. It was a joke my kids were all scared and the rest of the night.
Joel Fri, 29 January 2021
New Years stay
Liked: The room was spotless when I got there, everything was clean and tidy and ready to go. Comfortable bed and great bathroom.
Disliked: The heating/cooling unit for the room was broken completely, the panel was broken off and left there and turning the knobs didn?t change the temperature at all, so the room was kinda hot. Also, the remote didn?t work for the tv and there weren?t any buttons on it either so we weren?t able to use it.
Anonymous Thu, 28 January 2021
Scott Thu, 28 January 2021