DoubleTree by Hilton Rochester Guest Reviews
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|10.8 miles from Rochester centre|
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Maisha Mon, 1 August 2022
Very comfortable, clean, and convenient!
Cox Mon, 1 August 2022
It was an amazing stay!
Liked: Location was perfect. It was within striking distance of alot places that we had plan to go. The breakfast was amazing. Room was nice and cozy. The pool was exceptional.
Disliked: Small things. The toilet in the room flushed odd and it needed a little scrubbing prior to us getting in the room.
Anonymous Mon, 1 August 2022
Disliked: exspensive, broken iron, refrigerator not cold
Sydney Mon, 1 August 2022
Jared Fri, 29 July 2022
avoid like bubonic plague
Liked: it was located on planet Earth. that?s it.
Disliked: let?s say the expensive advertising campaign about free cookies is bogus because the attitude coupled with a healthy portion disinterest in customer service by the front desk staff declined to give them out. aside from three words, my check in experience was textbook example for how to prevent repeat business or customer loyalty. not sure what?s happening with the Hilton brand, maybe Paris should take over? so, no housekeeping, a room smelling of used diapers, clogged shower and sink drains, groveling for extra towels, weren?t the worst of it. when I tried to check out, the front desk charged me a different rate than what I had agreed to and documented. when I showed and explained to the front desk attendants that booking guests into the hotel for one price and charging them another was dishonest. I was told that?s my problem and it?s not their fault. I was told too bad. I looked at the attendant and then the other, neither of them thought there was a problem with this. so I called and Booking.com service who immediately engaged to resolve this. I was refunded later, but customer service at Hilton hotels is a joke. so much for the attempt at a service economy, America.
Rajeswary Fri, 29 July 2022
We enjoyed the stay
Liked: We like the extra space at the lobby
Anonymous Fri, 29 July 2022
Liked: Front desk manager found my glasses
Disliked: No carrier to help with luggage
Joerg Tue, 19 July 2022
Anonymous Fri, 15 July 2022
Anonymous Thu, 14 July 2022