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DoubleTree by Hilton Rochester eeef - (855) 271-6236
DoubleTree by Hilton Rochester, 1111 Jefferson Road, Rochester, NY -(855) 271-6236
Area: Henrietta
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BOOK ONLINE OR CALL - (855) 271-6236
4.5
HOTEL RATING: 
VERY GOOD
4.5 out of 5 (80 Ratings)
10.8 miles from Rochester centre
BOOK ONLINE OR CALL - (855) 271-6236
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Hotel Description
Just off I-390 and north of the New York State Thruway this hotel offers enjoyable facilities and convenient amenities just minutes from the downtown business district in Rochester New York. Doubletree Hotel Rochester is 5 miles east of Greater Rochester International Airport. Attractions such as the Rochester Museum & Science Center Seabreeze Amusement Park and the Seneca Park Zoo are nearby. Multiple corporate offices are located within walking distance of the property. Guests at the Rochester Doubletree Hotel will enjoy the indoor pool the fully equipped 24-hour fitness center and access to the 24-hour business centre. Guests can enjoy lunch dinner or an evening cocktail in the Atrium Lounge. Bistro 252 located on-site serves classic American fare in a casual setting for breakfast.

Check-in time: 15:00   Check-out time: 12:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
u
Swimming Pool
E
Fitness Center
B
Airport Shuttle
q
Accessible
x
Free Breakfast
A
Business Center
w
Non Smoking
r
Pets Allowed
Other Amenities
` Airport Shuttle
` Free Parking
` Restaurant
` Garden
` Golf Course
` Room Service
` Safety Deposit Box
` Skiing
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Coffee/tea maker
` Refrigerator
` Private check-in/check-out
` Wheelchair accessible
` fitness center
` shuttle service
` telephone
` alarm clock
` 24-hour security
` Free Wi-Fi
` Indoor pool
` Closet
` Daily Housekeeping
` English
` gift/souvenir shop
` taxi service
` smoking allowed
` Carpeting
` Smoke alarms
` Staff follow all safety protocols as directed by local authorities
` First aid kit available
` Hand sanitizer in guest accommodation and key areas
` Doctor/nurse on call
` Hygiene certification
` Sterilizing equipment
` Staff trained in safety protocol
` Temperature check for guests and staff
` Free face masks
` Contactless check-in/out
` Food delivery

DoubleTree by Hilton Rochester Guest Reviews

Overall Average Score: 
Very Good (4.5 out of 5)

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4.5

Wonderful - 4.5 out of 5

Cheryl Thu, 25 February 2021

Thanks we enjoyed our little...

Liked: The staff was friendly and helped with our questions and made sure we were happy. We had dinner and it was a great meal. we loved your Cookies :) .... We had trouble with our room and the staff helped us move to a great room right away Thanks
Disliked: We went to enjoy a pool and dinner but the pool was sooo cold...we did swim and not the hotels fault but cant just hang by pool any more had to pick an hour

4.5

Wonderful - 4.5 out of 5

Jennifer Wed, 24 February 2021

Would definitely go back!

Liked: The breakfast was great although would have been better if it was included in our meal. The hotel itself is beautiful and the front desk staff and our breakfast server were amazing. Great service and great atmosphere. Would definitely go back.
Disliked: Breakfast not included with room price.

1.5

Poor - 1.5 out of 5

Anonymous Tue, 16 February 2021

Average

Liked: Hotel is very clean and professional
Disliked: Staff were hard to work with sometimes and service was slow and they seem to forget your requests

3.5

Good - 3.5 out of 5

Anonymous Mon, 15 February 2021

Good

Liked: It was beautiful inside. The cookies were amazing.
Disliked: The staff member Jessica, who checked us in was rude. She missed pronounced my name several times after I had to keep correcting her. Even though she could have just used my last name if she couldn?t pronounce my first name. My husband addressed her and the issue. And as we were walking out of the door to leave to get a few snacks for our stay we over heard the associate say ?not my circus, not my monkey!? We are black the associate was white. This was completely inappropriate unprofessional and frankly in this time of 2021 it was out of line. My husband was so upset he wanted to check out and leave. But since it was valentines weekend AND our wedding anniversary we decided to stay. The next day we checked out and the ladies at the front desk were great. Very nice and very professional. (Jessica was not there) Our first time staying at doubletree and this is how we are treated? Jessica is entitled to her own opinions about culture and race. But not during work hours not when customers can hear you. We are not monkeys. We are humans.

4

Very Good - 4 out of 5

Cummings Sun, 14 February 2021

Very good

5

Exceptional - 5 out of 5

Enisha Sun, 31 January 2021

Exceptional

Liked: How quiet the atmosphere was
Disliked: The dirty tub

0.5

Poor - 0.5 out of 5

Anonymous Sun, 31 January 2021

Night from hell

Liked: Location
Disliked: My family and I had to listen to a woman getting physically abuse for hours. I called the desk and reported it, the so-called security did nothing at all. The abuser lied and said that they were just having a conversation and he security went for that. The young lady and kids screamed out For him to stop hitting her. It was a joke my kids were all scared and the rest of the night.

3

Pleasant - 3 out of 5

Joel Fri, 29 January 2021

New Years stay

Liked: The room was spotless when I got there, everything was clean and tidy and ready to go. Comfortable bed and great bathroom.
Disliked: The heating/cooling unit for the room was broken completely, the panel was broken off and left there and turning the knobs didn?t change the temperature at all, so the room was kinda hot. Also, the remote didn?t work for the tv and there weren?t any buttons on it either so we weren?t able to use it.

4

Very Good - 4 out of 5

Anonymous Thu, 28 January 2021

Very good

3.5

Good - 3.5 out of 5

Scott Thu, 28 January 2021

Good

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DoubleTree by Hilton Rochester 1111 Jefferson Road, Rochester, NY