Disappointing

Liked: Comfortable beds, nice room
Disliked: I booked that hotel because both on their website and booking.com, they advertise a shuttle service to the airport. When we asked about the shuttle, they told us that it was all full for the next morning, that it is mostly used by flight crew.

Exceptional

Liked: Very good hotel especially with kids for swimming,And not far from shopping malls,Also welcoming workers

Exceptional

Superb

Tell next time

Liked: Close to everything

Very good

Very good

Hatfields vs MacCoys at the...

Liked: The room, bathroom, bed were very clean. The bed was comfortable, sheets good quality, room quiet. They gave us a warm cookie when we checked in! There was good soap and shampoo, good coffee in the room, and nice towels.
Disliked: We checked in late in the evening from the airport. We called the hotel and asked how to catch the shuttle to the hotel. They told us the airport door and the name on the shuttle. We found it and arrived at our hotel easily...only to learn there was another hotel (nicer) with the same name. The lady working at the mistaken but nicer Hilton was rude and would not tell us how to get to the other hotel. She scrunched up her face as if it was unpleasant to talk about it and said her hotel was nothing like the other one and had nothing to do with hers. She told us to call the first hotel for help. We told her we had done that. She told us to go back to the airport and ask there. Both were Hilton hotels at the airport. I'm certain she knew how to actually get to the other hotel and that this has happened before, but she seemed annoyed that we were meant to be slumming but were going to her hotel expecting to be allowed inside. I felt like Julia Roberts at the dress shop. Big mistake. Huge. Before we left we finally talked her into writing the exact name of the shuttle we were meant to take, but she wasn't happy about it. Back at the airport, we called the first (correct) hotel again and a second person was again unhelpful, telling us the same info even though we told her this info had landed us at the wrong hotel already. In the end, we made it to the correct location. Both shuttle buses had "Hilton Doubletree" on them. It felt like a conflict between the two hotels and we got in the middle. We were just tired and wanted to pay for a room and sleep...maybe with a scotch and pizza by the time it was all over.

Very good