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United KingdomThe Alloy a DoubleTree by Hilton - Valley Forge Guest Reviews
Overall Average Score:
Good (3.96 out of 5)
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Randy C, Middletown, PA Mon, 14 May 2012
Couldn't ask for better service, from a warm cookie at check-in to free lemonade in the lobby. Room was clean, upscale, well maintained and exceeded my expectations at a surprisingly affordable rate. Would stay there again without thinking twice!
Liked: Excellent room; Friendly service;
Disliked: Nothing.
Mcj80 Mon, 21 September 2020
Very good
Liked: The customer service was great. Stewart at the front desk handled all of my concerns without hesitation. He even reduced my bill due to some issues with my room.
Disliked: The shower door was off track and my room wasn't cleaned per my request. But there was some miscommunication on both ends.
Mcj80 Wed, 16 September 2020
Average Stay
Liked: I like the customer service professional attitude, the location is perfect for dining and shopping.
Disliked: Unfortunately, I was disappointed at the cleanliness of the toilet, the shower door would not stay closed, and my room was missing the ironing board.
David Mon, 14 September 2020
Lady T is an excellent...
Liked: I like the renovations that are taking place, can?t wait for a real sit down Breakfast!!
Disliked: Handicap parking spaces were not able to be utilized which made it little difficult.
Ashya Tue, 8 September 2020
I was irked I didn?t...
Liked: The first room was dirty like someone jus checked out of it beds messed up trash on the table and beds
Disliked: The room was dirty
David Mon, 31 August 2020
Very good
Anonymous Fri, 14 August 2020
Exceptional
Liked: Rooms were very clean and comfortable
Disliked: Mothing
Christopher Mon, 10 August 2020
Everything was very good other...
Liked: The breakfast was good
Disliked: My room wasn?t cleaned Saturday morning
Deborah Sat, 8 August 2020
Not so great ,, feel...
Liked: Hotel under construction , lots of activity going on , no price reduction .
Disliked: Housekeeping knocking on door at 9 am on day of checkout waking us up .
Bernadette Wed, 5 August 2020
restful
Mcj80 Tue, 4 August 2020
Top Notch Service
Liked: It was super clean!!! I still disinfected the room, but no dust, fresh clean linens, fresh smell, comfortable beds, and great customer service. I also love the freshly baked cookies that Ms. Tay at the front desk gave my family upon arrival. She was very patient with my concerns, answered my questions, and still gave great service with a smile.
Disliked: I wish the room had a microwave in it instead of having to share one on the floor. Also, other people were smoking in their rooms and it seeped through our door and our room started to smell like weed and cigarette smoke.
