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AustraliaDoubleTree by Hilton Park City - The Yarrow Guest Reviews
Overall Average Score:
Good (3.85 out of 5)
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Henne Tue, 14 June 2022
Exceptional
Allea Mon, 13 June 2022
My stay was excellent! Aside...
Liked: Breakfast n dinner was really great! The pool was great! Arcade was fun for the kids! The staff was unbelievably friendly kind and waitress Carla went above and beyond! She was awesome n always happy with a smile even pulling a double shift back to back! Thank you for your hospitality! Mickoh at front desk was awesome! He also went above n beyond! Gave us complimentary breakfast! As your reservation was not clarified to what was included or not included? TY Mickoh so taking care of me and my families!
Disliked: Your booking/reservation should have been cleared on what was included for breakfast? You need to clearly state if it not included! Thanks to Mickoh front desk who took care of us!
Kelly Sat, 11 June 2022
Superb
William Sat, 11 June 2022
Exceptional
Sixto Tue, 24 May 2022
Overall it was great
Liked: Breakfast was great
Disliked: The only thing i can complain about was I asked for a nice view and got a view of the maintenance/facility room
Desiree Mon, 16 May 2022
Very poor
Chelsea Mon, 16 May 2022
Superb
Miriel Wed, 27 April 2022
comfort and location trump outdated
Liked: location was perfect for our needs; even though not on Main Street was convenient and many places within walking distance. the bed was incredibly comfortable.
Disliked: it?s the old style double tree. maze like through the hallways. Just needs some updating. also the bar closed early for a Friday night.
Rodolfo Sun, 3 April 2022
Very good
Manuel Tue, 22 March 2022
Staff was great, and the...
Liked: Staff was accommodating and the room was spacious as we had a junior suite. The restaurant staff was great especially Carla. She was great.
Disliked: The hotel needs to be updated, but we knew what it looked like as we reviewed pictures before arriving. My first night was the worst. I checked in before my family arrived and went outside to the balcony to briefly enjoy the 35 degree weather but the old sliding door locked itself when I closed it. I was out there for 45 minutes yelling for help but no one heard me. I banged on the sliding door but it would not open. And unfortunately my phone was inside. There was a huge enclosed tent in the courtyard with people parting in it and it was loud on there. So after some time I then decided to jump off my 2nd story balcony and I had to hang from the fenced railing to lower my self and jump AND push off so I could land in some snow to break my fall a little. Luckily I am in shape but I am 53 years old! After some time I made my way between the tent and the brick wall of the hotel in the snow to get into the hotel. I reported what happened to the manager on staff and they were very apologetic. Maintenance came up to disable the lock and I was able to show him what happened, which the sliding door locked again but we were both inside. I have pictures and video of it locking again! Maintenance promised to fix the lock but never did so we used the bar to lock when we left. So after all this, I asked to have my room stay comped and I got one night stay comped and free breakfast buffet for myself, wife and son. I am lucky I didn't break anything and it was me this happened to versus a small child or someone who couldn't make their way over the balcony and something really bad really happening to that person like hyperthermia. I am still disputing some charges so will see. My entire stay should have been compensated for as this could have been a lot worse! One minor item is the automatic fragrance in the lobby which the staff is nose blind to. Its pretty strong and not very pleasant so we didn't spend much time there.
