DoubleTree by Hilton Ottawa Downtown

Comfortable bed; nice size; nice bathroom; great views. A great experience, merely minutes from our destination. Overall would recommend.

Disliked: The hallways were dark and the carpet was old. Needs an upgrade.

It’s ok if you don’t...

Liked: Location
Disliked: Room amenities were quite limited during my stay. The in-room fridge was completely empty, with no minibar provided. Additionally, there was no bottled water available, which is typically expected at this level. The absence of a vending machine or convenience option in the lobby made it difficult to purchase basic necessities such as water.Furthermore, the late check-out policy felt excessive…an additional charge of $125 for just three extra hours seemed disproportionately high.

Superb

Exceptional

Passable

Liked: room was OK
Disliked: I was very annoyed because on arrival at midnight with an early start, I was told my room rate did not include breakfast although I had booked flex rate and breakfast with booking.copm. However on checkout I was told it did include breakfast by which time, I could only grab a coffee. This is not good service and I should get a refund for breakfast not taken.

Staff was exceptional. Friendly and...

Liked: Nothing

Exceptional

Superb

Liked: Everything
Disliked: The parking , a little bit uncomfortable

Room as big as your...

Disliked: Pool.access by another building.... make your construction passable. no way the whole floor was an impasse

Overall, great! Have already recommended!

Liked: Location was great for us, we had an event at the Rogers arena. The start point for skating on the canal was right out front, Mall access was a bonus.
Disliked: The pool access was out of order during our stay, we had several families staying there for a cheerleading event & the girls were looking forward to pool time - we had to trek to around the corner to ‘Les Suites’ in the snow to use the pool.