DoubleTree By Hilton Ocean Point Resort And Spa Miami Beach North

Convenient beach and pool access...

Liked: It has an outdoor pool and is close to the beach. You get a chair and towel every day at the beach. It was nice to be able to text valet to have your car ready for you. Having a mini fridge and microwave was convenient as well. There is a lifeguard tower near by with flags that would help tell you about the water conditions.
Disliked: The air conditioner was super loud (I would have to turn up the volume of the TV by at least three levels to hear it over the air-and then turn it back down when the air went off as it was too loud) and it would frequently wake me up at night with how loud it was. Things need updating. Multiple cracks in the tile in the bathroom, the hot tub was down due to renovation. Three elevators that were constantly breaking down and with housekeeping using the same elevators meant waiting for elevators for a long time. Valet parking EF was nice but wish it was not mandatory. On the bills they charge you 18%gratuity and then ask for a tip too? I wish when you checked in, they gave you rules like what time is check out, and pool and beach hours. Wish you could purchase a bottle of water when you picked up your beach towels.

To want nonstressful and relaxing,...

Liked: Elevators did not work 2 days in a row. Our patio door would not open. Our carpet in room was soaked and it was just covered with a towel.
Disliked: Soaking wet carpet. Key card not working and getting new ones every single day. Elevators half the time didn’t work. Patio door would not open.

Good

Other than the musty smell...

Liked: Everything
Disliked: The room smelled like pee and mold

We had a great time.

Liked: Clean and great location once you find it. Valet team was great! Food and service was great
Disliked: Didn’t get coffee or towels after first night. Shower handle came off and sink shot water straight at you.

On my DO NOT stay...

Liked: They let us check in an hour early and check out a little late for no fee which was very accommodating with our flight schedules.
Disliked: The valet parking guys never explained that you’d be charged 35 dollars every single time you take your car in and out of the parking lot unless you buy the valet option. On the last day we are trying to leave the parking lot and the machine kept saying error and so the valet guy came and said go talk to them inside and we let him know we had a flight to catch can we just pay with him and he just walked away saying “go inside, it’s not my error” so rude. We are paying customers. We paid to stay there, I don’t know why they treated us like that. When I also initially checked in the lady gave us the room keys and the room we had was like hidden, there was no instructions on how to find the rooms specially since the room numbers aren’t identical to the room numbers she gave us so it was tricky. I had to ask the cleaning lady to guide us on how to properly search for our room. When we got to our room we saw it had one bed and no balcony and I specially booked two beds with balcony. We went straight down stairs to ask them for the right room. At the beginning the lady is showing me some random paper saying you booked this room this is the room name therefore this is the layout you booked. Thankfully I had a my reservation details, screenshots, receipts in had that specifically said two beds with a balcony, so she ended up changing our room to the correct one. I have been to Miami many times; stayed at many different hotels, but unfortunately will never ever stay at this location ever again.

Exceptional

Me and kids had a...

Liked: Clean and up to date
Disliked: No complaints

Exceptional