DoubleTree by Hilton Montreal

Superb

Liked: Room comfort, bed pillows, linens, cleanliness

Superb

Exceptional

Liked: Convenient location and close to the conference center
Disliked: None

rooms are unacceptably dirty, particularly...

Liked: Despite the initial issues with my stay, I want to highlight some positive aspects of your property. The location is excellent, conveniently situated in downtown Montreal with easy access to local attractions. The staff, particularly Mr. Joshua Sajko, were responsive once the cleaning concerns were addressed. The on-site amenities, such as the restaurant and fitness center, were well-maintained and added value to our stay.
Disliked: Upon check-in, both of my assigned rooms were unacceptably dirty, particularly the bathrooms and main areas. The reception area was also unclean and non-compliant with COVID safety standards. Despite repeated complaints, I was told the rooms would only be cleaned the next day, forcing my family, including my children, to endure these conditions. I requested management, specifically Mr. Joshua Sajko, to inspect the filth firsthand. While the rooms were cleaned properly the following day, I expressed my disappointment to Mr. Sajko regarding the substandard facilities. Regrettably, no compensation was offered for the distress and inconvenience caused by these unacceptable conditions. I urge you to address this matter promptly.

Exceptional

Good

Very good

Probably won't be back.

Liked: location
Disliked: Three days of construction drilling. For what I paid for the room this was totally unacceptable.

Very good