DoubleTree By Hilton Montgomery Downtown

Great place to stay.

Liked: Location.
Disliked: My sink was stopped up.

Exceptional

Very good

Liked: Convenient to downtown, quiet, and comfortable.
Disliked: There was one person at check-in. In addition to checking in guests, answering questions, directing customers to locations in town, etc., she was a very busy person and thus a long line of new guests formed. Everyone got a room, but I would have expected a manager or other employee to assist.

Awful and inconvenient!

Liked: The location.
Disliked: When we arrived at the property, we checked into our room. That room had a foul odor and the door would not close. We were then moved to another room. After getting into that room, I noticed that the carpet near the air conditioner was extremely wet. I notified management. They indicated they were going to send someone up to check. A day later, no one had responded to the carpet issue. Management was notified again, still no response. Three days later after constant notification and the carpet continuing to get worse, someone finally came to check on the issue. I was told that this was an ongoing problem for that particular room. When asked for a discount on my stay, I was told that could not happen because the issue had not been logged in the system. Although, I have texted communication between myself and a member of the staff. After maintenance came to check on the air conditioner, the leak was worse and the unit made a horrible noise. It was the worse experience I have ever had at a Hilton hotel!

Bad

Stay was very comfortable and...

Liked: We found this hotel after leaving one that was absolutely disgusting. I
Disliked: Staff are friendly! Environment was very nice. Rooms were clean.

Pleasant

Not great.

Liked: Clean, comfortable bed
Disliked: The service. We had 4 people per the reservation in our room and we were repeatly given 1-2 towels. When we asked for towels the first night, they stated that they couldn’t get us more until the next morning, so they gave us hand towels and the bath mat towels to dry off with. Not ok. The next day, they only gave us 1 towel in a bag on the door handle. Then they cleaned the room and took all of the dirty items of course and didn’t replace any of the towels, so now we had 0. When I went to the front desk, they didn’t seem to care and didn’t call until I said I wanted the towels now. The towels never came. I had to borrow towels from the family that lived in town that we were visiting. I paid almost $900 for this room and couldn’t get any damn towels. We won’t stay here again. The bathroom had no ventilation and you felt like you were going to choke from the heat.

Very good

I made it through my...

Liked: Quietness , friendly staff at times
Disliked: Chasing towels, coffee, cups and other things down that suppose to have been in room and the prices of things at front desk was outrageous. And breakfast $21 dollars per person after paying almost $4000 dollars for two rooms wow!