DoubleTree By Hilton Hotel Memphis

I will not likely stay at this hotel again.

Liked: Front desk personnel friendly.
Disliked: Rooms dated and somewhat shabby; very poor housekeeping - did not replace coffee or cups or drinking glasses.

Exceptional

Exceptional

Good

Liked: The staff
Disliked: I had ants in my room

Exceptional

Exceptional

Liked: Every employee I came in contact with went above and beyond and was extremely friendly

The best customer service we...

Liked: Very nice! Food and drinks available.

Exceptional

Exceptional

I really liked the hotel...

Liked: Location and clean
Disliked: I didn’t like the bathroom door. No privacy, open crack. Everyone should have privacy while in the bathroom. All smells flow right into the room and there are no exhaust fans in the bathroom which allows the smells to remain in the room. I also didn’t like that my towels were taken from my room and not replaced. There was a worker cleaning rooms down the hall and I asked for some towels I was told to go to the front desk. I explained that my towels were taken from my room and not replaced. She said she only had enough towels for the rooms that she had to finish. I had to be one of the rooms that she cleaned but I didn’t know why she didn’t replace my towels.