DoubleTree by Hilton Madison Downtown

Liked: All the employees were extremely polite and helpful; the hotel is a beautiful property; very modern in decor and clean. We had a great stay.
Disliked: None.

Exceptional service, above and beyond!

Liked: I feel like we struck gold with this hotel! The service was so friendly and helpful -- and when we lost an item in the hotel, they went way above and beyond to help out: My daughter uses airpods as an assistive device, and not long after we checked out of the hotel, realized she'd left an airpod in the hotel room. We were very anxious to find it, so we returned to the hotel, where a whole team of staff members -- front desk, housekeeping, facilities, pretty much everyone! -- helped us look. They went into the room with flashlights, checked the (excellent!) breakfast area, and even put on gloves and shook out the hotel laundry sheet by sheet! We must have spent close to an hour looking, and everyone seemed so genuinely eager to help us. Unfortunately, we couldn't find it and had to leave empty-handed. We were directed to the closest stores to purchase a replacement, however, which was very helpful!Two days later, we received a phone call: They had found the airpod! They packed it up and shipped it right out to our home in Maryland without delay. Seriously, who does this kind of thing in 2025? It's so rare to be treated so thoughtfully, and I am very grateful to everyone who not only spared us the expense of a new set of airpods, but who treated me and my daughter with such respect and thoughtfulness. What a treat.

Very good

Exceptional

Exceptional

Superb

Exceptional

Good

Excellent!

Liked: Location was walkable, room was huge and comfortable, bed was luxurious, service was friendly and helpful, and breakfast was great!

Exceptional