DoubleTree by Hilton Lubbock - University Area

Exceptional

Very good

Very good

Nice hotel, good design and...

Liked: Nice design. Location was good.
Disliked: They didn’t clean our room once in 5 days.

Exceptional

Disappointed

Liked: Convenient location and clean.
Disliked: My friend traveling with me cannot have caffeine! We were told the evening of our arrival that they had no decaf coffee. Checking on breakfast the next morning, we were told they did not keep decaf coffee. I was told they don’t have requests for it. I find that hard to believe! Therefore, we had to go elsewhere for breakfast. I think that is awful that a Hilton property doesn’t have decaf coffee!

Loved the hotel

Liked: Great location and clean
Disliked: No complaints

Exceptional

It was okay.

Liked: The evening front desk person was very friendly and helpful. The location was good for the event we were attending. The restaurant looked nice, but we didn't get a chance to try it out.
Disliked: The tv channels were all out of wack; the NBC station was EI in the morning and then later in the day it was the MLB network. Other stations were also wrong. The bed did not have a fitted sheet on it, just a top sheet, which was constantly sliding around. The weight room had a leaking ceiling; when I informed the front desk they didn't seem concerned and no one came to check it out while I was on the treadmill.