DoubleTree by Hilton London Kensington Guest Reviews
Write a review
Write a review
Fahad Sat, 23 March 2024
Exceptional
Rocio Sat, 23 March 2024
Nice hotel
Liked: The hotel is very well located, close to the train station, it is quiet, but in a few steps you can find pubs, restaurants, etc.The rooms where clean and nice. The staff was excellent, very polite and nice.
Disliked: The size of the double bed, it was a full, instead of a queen, so it was a bit uncomfortable for 2 adults to sleep in it.
Kevin Thu, 21 March 2024
Superb
Donna Tue, 19 March 2024
Exceptional
Liked: From our arrival all the staff were all so welcoming and the cookies when we checked in were very much appreciated by our children. The rooms were cleaned everyday and there were plenty of towels in the room for all of us. Breakfast was brilliant and there was so much choice for everyone. The staff were so good at stocking everything up when running low.
Disliked: We couldn't fault this hotel at all. Our experience was very positive.location excellent. Cleanliness exceptional.
Alex Tue, 19 March 2024
Superb
Wynne Sun, 17 March 2024
Pleasant
Liked: Nice place, good location, nice room. But didn’t have a fridge in room, not convenience if I have medication need to be fridge.
Disliked: The staffs are not so well trained. The check in took long due to the debit machine, had to charge for more and wait for refund. The staff took the ice pack to freeze for us but ended up in the morning it’s still watery inside. Asked for some ice they said they don’t have any plastic bag to hold the ice. It’s brutal. The eye drops will definitely be bad after a long day of travel to another country. No one knows how to problem solve. So bad experience with the staff
Lucretiu Sat, 16 March 2024
Nice and relaxed stay
Liked: Nice hotel in a good location, very close to the tube station. The stuff was very friendly and the cookies were much appreciated. Perfect for visiting the science and natural history museums. Plenty of restaurants within walking distance. The breakfast was good, though a bit monotonous. The pancakes machine was a major hit with the kids, regardless of age, they all seemed to enjoy making pancakes.
Joanne Fri, 15 March 2024
Superb
Liked: Location was great, staff were great when we had issues with the bed.
Subashni Thu, 14 March 2024
Exceptional
M Tue, 12 March 2024
Exceptional