DoubleTree by Hilton London - Hyde Park Guest Reviews
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|2.7 miles from London centre|
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Richard Mon, 3 May 2021
Liked: The reception staff were very helpful, went above and beyond to make our stay enjoyable. The outside bar staff/service were great, and a perfect location for my purpose.
Disliked: Our breakfast was a little cold on arrival to our room, with no butter for the toast, exception made as the current COVID restricted situation makes things a little tricky for everyone.
David Sat, 1 May 2021
Despite ridiculous Covid rules, our...
Liked: Staff went out of their way to be helpful. The room was excellent. I had requested a room with a bathtub and when we found our room only had a shower, it was quickly rectified and we had a lovely room with a bathtub.
Disliked: I did not like all the stupid covid rules and regulations which quite spoilt our trip. But this was not the fault of the Doubletree by Hilton, who followed the rules. I look forward to returning when SANITY reigns once again and the hospitality industry is not targeted by this INSANE GOVERNMENT.
Stephen Fri, 30 April 2021
Liked: Great location
Disliked: Nothing all good thank you
George_mg Fri, 30 April 2021
Liked: Great location, very close to Hyde Park and Holland Park.
Offers on-site parking (for extra fee).
Bill Thu, 29 April 2021
Liked: Always extremely comfortable and excellent staff
James Sun, 25 April 2021
Khaled Mon, 19 April 2021
Liked: The staff were very polite understanding helpful to the full extent I was impressed, when I saw the receptionist like that on the night we arrived I thought that was nice but the following days different receptionist and same good manners and beyond the call of duty that was really rare and perfect management ?
Disliked: The hotel needs a coat of paint from the outside at least .
Mark Thu, 15 April 2021
Very good. Will return for...
Liked: I?ve stayed here a few times for business now. The location is great and the hotel is what you would expect from a Double Tree. The staff are great too?
Disliked: Since my last visit the breakfast has changed from selecting what you want (number of bacon etc), to just ?full English?. This morning my breakfast had one small sausage and one piece of bacon. I don?t know anyone who would just have one of each.
Ismail Sun, 11 April 2021
Katerina Sun, 11 April 2021
Liked: Overall a pleasant stay. Location, views and room size fantastic. We had a family room and the room size was very good.
Disliked: Breakfast could be a bit more seasoned as mushrooms were tasting bland.We did had a big issue with the safe as it was placed in accessible space for the kids. Although I mentioned it to the receptionist that the cabinet had a faulty magnet and the safe couldn't be locked as the lock was out with the safe door open, she offered to sort it out either that evening (my kids were sleeping already) or next day at noon. I've agreed to be fixed next day but no one fixed it. That had as result my kids playing with the safe and the cabinet all the time, giving us lots of stress worrying that they will get injured.