DoubleTree By Hilton Hotel Little Rock

Enjoyed the view of the river and downtown area. I think the TV was as large as the bed! Every staff member in the hallway, elevator and at the entrance spoke to us, even if we were just walking by. We didn't have to look for someone if we had a question. At check-in we were given an extension to call for answers to questions. I would book this hotel again.

Liked: Very easy to move around town with the hotel shuttle and trolley access. Very helpful staff, pleasant hostess and waitress in the restaurant. Breakfast buffet was excellent. Lots of people congregated at the bar until concert time.
Disliked: Double check the time for the breakfast buffet. The staff must set up for the lunch buffet. Ask at the desk. The printed times may not be current.

Exceptional

We enjoyed our stay would...

Liked: The bar tenders were awesome room was nice
Disliked: No refrigerator later pool hours

Good

Passable

Liked: Excellent location. Direct access to Robinson Center. Housekeeping came every morning.
Disliked: Very small room, no refrigerator in room. I booked a room with 2 queen beds and was given a very small room with 1 king bed.

Exceptional

Liked: The customer service is exceptional. Shuttle, front desk, dining and random employees you meet during the day, all of them had a friendly greeting and a smile. I even met an employee whose father worked at the hotel previously. Why did I get that history lesson, because they didn't treat me like a stranger.
Disliked: I didn't like having to wait for the elevator. It just seems this hotel should have a second set of elevators. I know this hotel was extremely busy this week so I wouldn't fault the hotel for the slowness. My room was double booked so I was down graded. I will investigate this further

Good

I was attend my son...

Liked: The location and parking
Disliked: Needs to be upgraded. Carpets is too old.

Superb

Poor

Liked: Easy parking for a small vehicle. Quiet
Disliked: Uncomfortable bed with a dip in the middle. Pillows were worthless. Sheets and towels were dirty/stained