Bad

Liked: Nice rooms
Disliked: The staff is always rude. I have a 3 hours waiting the first time. And the second time they told me a loyal customer would get a room ready before me. Nice hotel but please hire a different staff

Exceptional

Exceptional

Exceptional

Very good

Liked: The staff was very accommodating. The location is good. The value was great. Ample towels were provided as well. That's always a plus with me.
Disliked: The description of the room when booked indicated a microwave and refrigerator. In reality it only had a fridge. Unfortunately the first night we had to use the microwave in the hotel lobby to heat up our food. The next morning I contacted the staff. I was informed only some of the rooms have microwaves. I stated that we wanted to move to a different room & inquired about the cost. The clerk said no additional cost. Our expectations were met after moving. Unfortunately for us the occupants next door had small children. The kids were running, screaming and playing with the door handle of the conjoined door. This was disturbing. I did not lodge a complaint because we were awake and preparing to check-out soon. In spite of a few hiccups I would stay @ the Double Tree again.

Exceptional

Liked: The property was very clean and all of the safe were friendly.

Superb

Liked: Staff was wonderful, the room was well appointed, clean and quiet. The towels were substantial and fluffy and the bed and pillows made for a very comfortable night's stay.
Disliked: My only complaint would be the coffee, it tasted burnt.

I would definitely come back...

Liked: Comfortable room. Very spacious. We love the walk-in shower!
Disliked: The hotel seemed very unoccupied yet when we got off the elevator we had the last room down the hallway. We're in our 60s and this seemed very unnecessary. Also, we booked the room for 3 but only had one washcloth and two bath towels so we had to go back downstairs for more.

If I wasn't travelling with...

Liked: Location was great for my family. Many restaurants are very close. Everything seemed clean. The staff was friendly and helpful. The selection of tv channels was good.
Disliked: The pillows are like a bag of air with about 5 feathers maybe. The shower door leaks terribly. It was a challenge to wash my toddlers in the very adult oriented shower. All the provided soaps and lotions have lavender in them. I'm allergic to lavender. I had to run to walmart to buy hand soap because the hotel doesn't have anything without lavender in it.