DoubleTree by Hilton Jacksonville Riverfront

Overall stay was delightful. My husband and I were looking forward to some type of continental breakfast and was a little disappointed. We did love the mattress :) and the facility upgrades.

Liked: Updated facility.
Disliked: Bathroom shower design did not keep water from escaping the shower area - had a hard time keeping floor dry and free of water.

My 7th floor room was very clean and comfortable. I was a little disappointed there was no refrigerator but maybe I didn't book the right room. As morning approached, I really could hear a lot of traffic noise and some construction. Overall, a pleasant experience, though.

Liked: Updated and very comfortable room.
Disliked: A good deal of traffic noise.

Board walk will be great when construction/repairs are completed. Location is a plus.

Liked: Love the view of river. Very nice staff. Water Taxi is great way to get across the river.
Disliked: None.

Exceptional

The trip to Jacksonville was...

Liked: Location on riverside was nice.
Disliked: The hotel is obviously renovated and not Hilton standards. The bartender Hunter was very unpleasant to deal with and never should be allowed to do customer service as he was unprofessional and inexperienced. I left an EarPod on bar counter and visited front desk to return to bar and they cleaned the counter and discarded my iPod. Patrons stated it was where I left it and 3 bar withers all claimed they did not clean my area but the glasses I drank from was removed. No integrity in any of them. There is no Frig in rooms as most Hiltons do have. The safe also did not function per the instructions on the door. No one came to clean the room or give fresh towels until we called front desk.

Exceptional

Liked: Everything
Disliked: Couldnt stay longer

Bad

Liked: Nothing
Disliked: I was forced to make and pay for a new reservation because I was past check in time though the room was reserved for two days

Solid overall. Should I find...

Liked: Great location along the river. Walkable to the bustling Hendricks corridor with cafes.
Disliked: Bed wasn’t the most comfortable. Good enough.

Good

Liked: I had made my reservation for a football game I attended. Location. Perfect. Transportation to the game was by water taxi. Perfect. I would stay again. Front desk staff?? Very good and engaging. They want above and beyond and was appreciated. Thank you to all. Also the restaurant on property for breakfast. Very good and full. Clean.
Disliked: The hotel is aged. Could use a lot of touching up but it wasn't a deal breaker. Rooms not soundproof. Not a deal breaker. The balcony was a relaxing get away. I would see if riverside is available. Other than that it served it's purpose for my stay.

Exceptional

Comfortable

Liked: Location
Disliked: Shower was not so clean.

disappointed compared to double tree...

Liked: Over looking the river
Disliked: Ceiling panels falling on bed, ceiling tiles falling on floor carpet filthy, hall smell of marijuanna very dirty facility. ceiling tiles falling from patio