Overall stay was delightful. My husband and I were looking forward to some type of continental breakfast and was a little disappointed. We did love the mattress :) and the facility upgrades.

Liked: Updated facility.
Disliked: Bathroom shower design did not keep water from escaping the shower area - had a hard time keeping floor dry and free of water.

My 7th floor room was very clean and comfortable. I was a little disappointed there was no refrigerator but maybe I didn't book the right room. As morning approached, I really could hear a lot of traffic noise and some construction. Overall, a pleasant experience, though.

Liked: Updated and very comfortable room.
Disliked: A good deal of traffic noise.

Board walk will be great when construction/repairs are completed. Location is a plus.

Liked: Love the view of river. Very nice staff. Water Taxi is great way to get across the river.
Disliked: None.

Convenient and comfortable

Good

Fabulous

Disliked: My bathtub wouldn?t drain. I called 3x, each time I was told they would send someone. That evening and night passed. I saw the maintenance man that fixed the toilet the day before, he assured me they would be right up. 2 hrs passed and we were approaching check out time, my fiancé went down to the front desk and mentioned a discount

Okay

Liked: Comfortable bed. Shower has really hot water.
Disliked: For the cost, I had a small room with a horrible view. Room itself needed updating (carpet etc). No chairs for the balcony, one chair at the table/deck. High costs for motel like room, cost for breakfast and parking.

Exceptional

Superb

Liked: Location is good
Disliked: I had to revise my room view ,from city to riverfront, that was the reason I chose this hotel. Booking,com should make it clear about room view locations.

Fabulous

Okay

Disliked: The floor that I stayed in the flooring smelled bad. My room not so clean bathroom shower knobs rusted and dirty.

Will not return

Liked: I expected the beds to be much more comfortable. The resturant had the BEST TEA I have ever had. I am an avid tea drinkiner and theirs was the BEST!
Disliked: Front desk lady at night was very nasty. She called security as she thought we were playing with phones. We had trouble with phone by bed and tried to tell her and she threated to trow us out she was rude and very unprofessional. Myself and my grow son were the only ones in room when this happened ask security he was upset with her calling him back to back on numbours rooms, makes me think you run a shifty hotel. I will stay across the river at the Marriott, next time I attend or am a part of event in Downtown Jacksonville.