Overall stay was delightful. My husband and I were looking forward to some type of continental breakfast and was a little disappointed. We did love the mattress :) and the facility upgrades.

Liked: Updated facility.
Disliked: Bathroom shower design did not keep water from escaping the shower area - had a hard time keeping floor dry and free of water.

My 7th floor room was very clean and comfortable. I was a little disappointed there was no refrigerator but maybe I didn't book the right room. As morning approached, I really could hear a lot of traffic noise and some construction. Overall, a pleasant experience, though.

Liked: Updated and very comfortable room.
Disliked: A good deal of traffic noise.

Board walk will be great when construction/repairs are completed. Location is a plus.

Liked: Love the view of river. Very nice staff. Water Taxi is great way to get across the river.
Disliked: None.

Exceptional

Hilton should remove their name...

Liked: Location was great. The view was great, really enjoyed watching all the river activities. Many things were walking distance. Being downtown it's really nice to be right in the center of a lot of what Jacksonville has to offer.
Disliked: The hotel really needs an overhaul. Other than the lobby, pretty much everything is showing wear at the very least. I was expecting a 4+ star hotel and at best got a 3 star experience. From the furniture, to the wallpaper, to the worn-out sliding glass doors everything was just sort of beat up and had seen better days. If it wasn't for the riverfront location I would have canceled and went to another location. This is not a reflection of the staff. The staff were the reason I didn't go across the river.

Disappointing. No balcony furniture in...

Liked: The view.
Disliked: Easy. Absolutely no chairs or table or anything on the balcony with Riverview. Nothing. I called the desk, they said they didn't have enough patio furniture to handle all the balconies (although the balcony's all around me on the then floor had two chairs and one table). They said that they would try to find something, They didn't apologize or even empathize. They just used the excuse that they were going to be replacing the hotels balcony furniture in the near future but for now they didn't have enough. At any rate, nothing was sent up. So I called the front desk again and the person that answered had no idea I had called before and said the other person I talked to was gone. So I explained the situation again. An expensive room with a river view with a completely empty balcony. Again, no empathy or apology, just and excuse that they didn't have enough to handle all the balconies in the hotel. Finally two chairs were brought up (no table). Well, they weren't like the other chairs on the other balconies. They were small, cheap plastic chairs that looked like they came from a third grade classroom. And they were broken! Both were missing an arm and the plastic wheels shattered into several pieces when we sat on them! A very disappointing experience. Especially considering what I paid for the two nights and the fact that this was a Hilton. Sure didn't seem like a Hilton to me. It's also weathered and needs an upgrade. As I explained to the front desk when you pay that much for a river view, you expect to have something to sit upon on the balcony. Not an empty balcony. It was odd to me that I had to explain this to them and they didn't show any emotion about it. Just that the hotel didn't have enough balcony furniture. I was with a special friend and we were looking forward to spending a lot of time in the hotel and out on the balcony watching the boats go by. This damaged that experience.

Exceptional

Exceptional

Overall stay was relaxing.

Liked: View by the river.
Disliked: Room beside elevator, heard elevator all night.

Passable

Liked: Location was greatStaff was nice
Disliked: The rate I paid was on this site was almost double the rate that was available on the day I checked in

Exceptional

Liked: Great location and view!

Exceptional