Name: DoubleTree By Hilton Hotel West Palm Beach - Airport
Address: 1808 South Australian Avenue, West Palm Beach, FL
Telephone: (888) 420-1645

DoubleTree By Hilton Hotel West Palm Beach - Airport Guest Reviews

Overall Average Score:

Good (3.75 out of 5)

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Liked: Friendly staff, clean rooms, super comfy beds

This was the worst hotel we ever stayed at - the air conditioning did not work and we asked 3 different times and no one came to fix it. It was 85 in the room - plus the toilet did not flush. Absolutely not worth the money I spent....very very very disappointed and was not even offered a refund or a free night. Terrible customer service.

Superb

Disliked: There was garbage left over in the room, hairs on the tub. Room smelled stale.

Exceptional

Poor

Disliked: I didn't like the fact that there was no microwave in the room

Passable

Liked: The staff was very friendly and courteous.
Disliked: The room was clean and overall very nice. However, the bed was worn with body impressions on both sides. It lacked support and was uncomfortable.

My home away from home!

Liked: Always, it’s the staff. They always make me feel at home and welcomed. I can’t say enough about my tender of bar, Ken. As well as the front desk personal. Everyone there is just lovely.
Disliked: Some rooms have a little bit of a roach issue but I am seeing less of that my last 2 visits. Still a great property. The only other issue is the price to stay here now has gone up quite a bit.

Very poor

Liked: Clean and comfortable
Disliked: They are not trying to give me 100$ deposit back cause they said smoking in the room and we never did, complete bullshit