Liked: Friendly staff, clean rooms, super comfy beds

This was the worst hotel we ever stayed at - the air conditioning did not work and we asked 3 different times and no one came to fix it. It was 85 in the room - plus the toilet did not flush. Absolutely not worth the money I spent....very very very disappointed and was not even offered a refund or a free night. Terrible customer service.

Exceptional

Very good

It worked for what I...

Liked: Pillows & bed were comfortable, selection at breakfast was good, room was quiet
Disliked: Trash under bathroom vanity, dresser was visibly broken and drawer wouldn't stay closed causing a tripping hazard, french toast at breakfast was so hard that I needed a saw to cut it

The stay overall was very...

Liked: The staff was very polite
Disliked: Our key didn’t work but it was fixed as soon as we let them know

Superb

Very good

Exceptional

Bad

Liked: I don’t know booking canceled my reservation without a confirmation

Bad