I should be given a refund for something or a better rate for the night.

Disliked: Headboard fell off wall when I sat on the bed. Was given a new room across from the elevator and the key didn't work. I stood at the door waiting for the employee to return, holding all my stuff.

Good enough for a few...

Liked: Comfortable enough for a last minute layover hotel.
Disliked: I landed at 11:30 pm and booked a King Executive Suite because it sounded nice after a long day of travel cancellations. I arrived at midnight and they had given away my room. They offered me a room with 2 queen beds, which normally would be fine. But after endless airline disappointments, sometimes it would just be nice to get the room you booked. I don?t understand how my room was given away in the 30 mins that I waited for the shuttle to when I arrived.

Passable

Exceptional

Very good

Disliked: Shuttle service was not promptly available.

Superb

Liked: Very nice restaurant.

Very good

Exceptional

Reserved a king bed and...

Liked: Easy access to the free shuttle, clean hotel and rooms
Disliked: Our reservation was for a king size bed and they had no king size bed upon our arrival. Paid the same room fee for 2 queen beds. Staff offered free breakfast voucher but we couldn't use that because of an early flight the next morning.

Very good