DoubleTree By Hilton Hotel Springfield

Very friendly and courteous staff. The one negative was we couldn't get into our room until after 5:00, but I would definitely stay there again!

Liked: Friendly staff and comfortable room.
Disliked: Not being able to get into our room until after 5:00.

Exceptional

Liked: The gentleman at the front desk was incredibly helpful and cheerful. He let us have a late check out AND gave us vouchers for breakfast. He was super upbeat and kind to everyone.
Disliked: The mattress was super hard.

Great stay for work trip

Liked: Great location, lovely warm cookies, good breakfast, rooms large, clean and comfortable.
Disliked: No complaints

The staff was amazing, every...

Liked: The breakfast was great, the staff was very polite.

Exceptional

Liked: The highlight was Gracie’s where we had an event. The staff, especially Corey, was above perfect! They made it so much easier for us, even knowing what we needed before we did!

Very disappointed with booking. Com....

Liked: Nice Hotel.. except the register fell off the wall in the middle of the night. If I had been under it, it would have hit me in the head. Obviously was not screwed in properly. I asked at the desk when I checked out about a discount since register fell off wall. I did not get one, but felt for the price I paid for the room, I was entitled to one. The man working the desk said he would notate so I wouldn’t be charged extra for register. I said it fell off all by itself..Not properly installed..
Disliked: I was overcharged by booking.com you charged me up front on 5/4/2025 for room & insurance at a price of 363.09..I was confused by making me pay up front like that& insurance at that time. I immediately called my daughter & their room was way less. I called Doubletree Hotel immediately after my Daughter. They said this was not right . I requested full refund within 30 minutes of booking. I have only received partial. You owe me $234.99. I just checked with my credit card they have not received a credit from you for the difference. I want my money back or I am turning you in for fraud

Exceptional

Perfect for a quick stopover.

Liked: Perfect for a quick stopover.

Attended a graduation at MSU....

Liked: Property has been recently renovated - rooms are clean, modern, and well appointed - bed was very comfortable. Warm cookies to greet you on arrival is a lovely touch!

Exceptional