DoubleTree By Hilton Hotel Sonoma Wine Country

My family and I had a great time - the hotel was clean and staff was really customer friendly. I will revisit this place.

Liked: Great staff.

I would not stay at...

Disliked: No free coffee except the bad coffee maker in the room. And they tried to add extra fees to the room charge. The man at the front desk was confrontational when asked about the hidden charges.

It was a great stay...

Liked: The location and the property were amazing! I was staying there to play at Graton Resort and Casino and I couldn't have picked a more convenient location!
Disliked: The only issues that I had were the $22 per night parking that I must have missed when booking the hotel and the Free WiFi was absolutely terrible. I could not get good connection to save my life and I didn't want to pay for the premium WiFI.

Very nice night. I'd come...

Liked: Close to my location. I appreciate the staff. The pool is full of people. I wouldn't join. It was just too much noise and crowding.
Disliked: Noisy by the pool. Love everything else.

Due for a facelift

Liked: Large room, clean. Nice staff. Plenty of outlets! Bed ok, not great.
Disliked: Hotel needs an internal facelift. Everything a little tired. Tub/shower controls very stiff; tub spout loose and sloppily caulked. A/C seemed to work, but the cool air smelled moldy so I didn't use it. Annoying that the window only opens a few inches, but I guess that's hotels in general. But there was a screen, why? Screen very shabby. I don't love duvet covers, are they ever cleaned?

Very good

Mediocre experience

Liked: Quiet and lots of greenery
Disliked: Everything is a bit worn out. Pool chairs ripped, lights falling off the wall. The food was pretty terrible both selection and execution. Absolutely absurd to charge for parking just include it in the room- you reduce trust meaningfully with those antics

Superb

Bad

Liked: Location
Disliked: Staff was rude and I was treated horribly

Cool hotel great location

Liked: Good sized rooms nice balcony. Nice bar. Loved the location and the surprise that there was a casino nearby, which was great for late night eats.
Disliked: They oversold the rooms and we had to stay in a less quality room the first night out of two, and it was my husband's birthday. They offered a partial refund of the first night, but it went back to booking.com instead of directly to my card and I had to go through some heroics to get the money back. When I complained, they did upgrade our room on the 2nd night, so that definitely helped make up for the inconvenience.