DoubleTree By Hilton Hotel Portland Me Guest Reviews
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Write a review
Susan Mon, 21 July 2025
Very poor
Liked: ?
Disliked: Property has a lot of wear and tear. Pictures are inaccurate. The hotel apparently has a shortage of housekeeping staff. Room was not cleaned for three days during my stay( there was a precious booking that this reservation was attached to) Multiple requests to clean were missed or simply ignored.). Some of the staff was overwhelmed with guest requests. Disappointed.
Christine Sun, 20 July 2025
Good
Andrea Mon, 14 July 2025
Exceptional
Anonymous Thu, 10 July 2025
Good enough overall.
Liked: The room was nice with a fridge and microwave. The staff was accommodating.
Disliked: We had to change rooms on our arrival because the elevators weren't working. The elevators appear old and in need of an update, not just repair. The lobby is small, with no complimentary coffee, and could also use an update.
Cartwright Sun, 6 July 2025
Trash can
Liked: Staff
Disliked: Single ply tolet paper... pre paid for breakfast, then I couldn't have it... got stuck on elavador. The more people got stuck Then I got stuck again. Ended up using the stair for 8 flights. Model 8 is a dream compared. There is no way to close the curtains? Wtf
Anonymous Sat, 5 July 2025
Starting with the charge amount...
Disliked: Their charge amount was not correct. On-site verification is always required.1. Wrong check-in charge:After checking in, I went into the room and checked my credit card account, and found out that they charged me a higher amount than the reservation amount. I went back to the front desk and asked why, and they said that an insidental charge was added. I asked if they would refund me if there were no additional costs, and they said that they would.The front desk didn't give any explanation about these things when I checked in. When I asked why, they said they said apologize at that time.2. Charge for free breakfast:When I made a reservation through Booking.com, I made a reservation that included the breakfast service, but when checkout , I found that they had charged for breakfast. Moreover, I confirmed my free breakfast reservation status with the staff when I checked in.I showed front desk employee the printed reservation confirmation and asked them to correct it, and they confirmed and corrected it only then.3. Need to check the receipt of this hotel on-site right away. They don't print it on the spot. They say they will send the receipt by email, but think about it, If the receipt sent by email is incorrect, is it easy to correct it? (have to call the hotel and credit card company, explain it, etc.)4. Toilet paper:After checking in, I went into the room and checked the toilet, and there was not much toilet paper left. There was no extra toilet paper roll. I went back to the front desk and asked for it, and only got one roll. (for 4 people
Anonymous Tue, 24 June 2025
Don’t think I’d stay here...
Liked: Some staff was friends though encountered at least one who really wasn’t
Disliked: Not happy with certain things. Our TV stopped working and had to get someone to fix it. Got there with not even 1 roll of toilet paper and 2 towels for 4 people for two days. Nuts. Just frustrated that we had to even ask for extra towels and toilet paper. One tiny garbage can in whole room and not even a bag to go in it and why wouldn’t you provide body wash. Never have been to a hotel that didn’t. And price should have included some sort of breakfast.
Anonymous Wed, 18 June 2025
it was good
Disliked: the reg restraunt was not open they were working on it. so had to eat in small restraunt with small menu not a lot to on it. would of been nice to know a head of time.
Stephanie Mon, 9 June 2025
I would stay there again.
Liked: The property was conveniently located. The staff were very friendly. The room was enormous and comfortable. It was clean and the bed was comfortable. The chocolate chip cookies and bottle of water was a nice touch.A big plus was being able to have my little elderly dog with me. They were very accommodating.
Disliked: The restaurant was under construction, but what has to be done has to be done! I wish they would invest in a more robust snack area.
Anonymous Mon, 2 June 2025
Very good