DoubleTree by Hilton Hotel Niagara Falls New York

Loved our stay! Nice rooms,...

Liked: Breakfast was great. Pool was great
Disliked: Dinner service was a bit slow. Late night menu was pretty good, but soup was salty and Cesar salad didn’t have enough dressing.

Not returning here.

Liked: It was a 10-15 mins of walk from the falls.
Disliked: It was the worst. No water in the room. Had to buy the water from the reception. Don't give me cookies, give me water.The breakfast was bad. The options were quite limited. The sausages were reheated so many times that it became tight and hard.Too many bugs in the parking lot.The breakfast area and the hotel seems disconnected. We had free breakfast included in the booking and the hotel server put a cheque in front of us with all the service charges and taxes and tips. Way beyond what a breakfast would cost. I have a Hilton membership and I was pissed at this hotel with the way they were so unconcerned all around.Never returning to this Hotel and a bad name for Hilton too.

Exceptional

Good location average property

Liked: The locationThe cookies given out
Disliked: There was no complimentary water providedThere was coffee maker in the room but no kettle No room service facilities either

Good

Liked: It was clean, staff was welcoming, and the cookies were warm :)
Disliked: There weren’t enough towels in our room for 4 people.

Very good

We will recommend your hotel...

Liked: We liked everything!
Disliked: We liked everything!

Very good

Very good