Name: DoubleTree By Hilton Hotel Lincoln
Address: Brayford Wharf North, Lincoln
Telephone: 0800 031 8416
Rating: 4

Disappointed and not good value...

Liked: The room was a brilliant size and as I was attending a ball it was a great space for us all to get ready in
Disliked: Having a blocked toilet in a Premier standard room (costing almost £300 for the ONE night) !!! and as hilton is classed as highly rated I did not expect to be having to put toilet paper in a dustbin especially as a woman and being unable to use the toilet properly, smelly drains in mezzanine toilets too. Very poor standards and certainly NOT value for money.Poor service at breakfast and a cup with dried milk all on the outside (as in not washed properly and a drink must have spilled over it at some point), missing cutlery from place settings at the ball too, and having worked in hospitality myself checking place settings for an event is basic.

Exceptional

Liked: The staff were fanatastic the room was perfectly clean and the bed was one of the most comfortable we have used. The location is about as cloae to everything as you can be yest still quiet and the views of the river are to die for.
Disliked: Nothing

Comfortable stay and friendly staff,...

Liked: Really good location, close to everything we needed. Staff were amazing, very friendly on arrival and when we had an issue with our room it was quickly rectified and they even gave us a drinks voucher for the rooftop bar which was really kind of them. Massive comfy bed, and the room was a nice temperature.
Disliked: Not much natural lighting as the window in the room was very small. Also some issues with the bathroom tap and the shower head with water spurting out at all angles. Seems a silly design with the shower as you have to bend under the shower head to be able to switch it off, so if you planned on not getting your hair wet this is a bit tricky! You can turn the shower head to one side but because of water spurting out of other parts you still end up getting more water on you.

Poor

Liked: Location
Disliked: Service checking in & out. Hoodwinked about car park facilities. Room next to lift & thus lack of sleep.

Exceptional

Pleasant

Would have been great if...

Liked: Location great, room decent, very clean throughout, rooftop bar excellent, breakfast very good, fairly quiet
Disliked: The mattress was rock hard. The mattress didn't fit well with the bed surround so rocked and creaked on moving. We had one of the worst nights sleep we've ever had. We've stayed in all sorts of hotels and never experienced a bed that bad. For that reason alone wouldn't stay here again which is a shame as it has alot of good things going for it.