DoubleTree by Hilton Hotel El Paso Downtown

Great location; rooms were very nice. Would stay there again.

Disliked: Long waits on the elevators; had problems with our dinner - served the prime rib cold. Sent it back and they brought out a new steak about half the size. We never ate any of it, just left a poor impression.

Overall nice hotel in a very good location for attending the concert we drove down for. Their parking structure is good for golf carts and Mini Coopers, but our car was sideswiped (likely a couple of thousand dollars in damage) by someone pulling out next to it who just drove off. No security cameras!

Liked: Great service; close to Judson F Williams Convention Center; comfortable room and lobby.
Disliked: Parking - tight and my car was sideswiped by a hit and run moron.

Excellent hotel and conveniently located to the downtown. Had a lovely dinner in the hotel restaurant - excellent food. The room was comfortable with a grand view of downtown El Paso. Staff very helpful and ready to assist. Would definitely stay there again!

Liked: Wonderful stay

I will not recommend this...

Disliked: It was very old fashioned, the pool seemed always green, they closed everything too early even on Saturday, no fridge , or microwave, no snack machines no ice machines .

Exceptional

Superb

Exceptional

Very noisy at night

Liked: Good location
Disliked: Old, dated, not comfortable bed and pillows, very loud at night. Parking ramp in the garage didn’t work.

Exceptional

Ok

Liked: The bed was comfortable
Disliked: The pool area was filthy, small and cramped.

Exceptional

Excellent Location and very good...

Liked: Excellent Location and Comfortable Stay.We chose this hotel primarily for its proximity to the Coldplay concert venue, and it turned out to be a great decision. The location is excellent—close to many restaurants and just a short Uber ride away from several malls.The rooms were very comfortable, and we appreciated the on-site restaurant and cozy bar, which added to the overall convenience and atmosphere.Unfortunately, we did experience a billing issue: we reserved two rooms but were charged for three. We're still in the process of resolving the reimbursement with the hotel, and we found that the management has not handled the claim with much empathy or urgency.Despite this setback, we would still consider staying here again if we return to El Paso, thanks to the comfort and convenience the hotel offers.Would you like a version in Spanish as well, or perhaps a shorter version for a review platform?
Disliked: Unfortunately, we did experience a billing issue: we reserved two rooms but were charged for three. We're still in the process of resolving the reimbursement with the hotel, and we found that the management has not handled the claim with much empathy or urgency.