DoubleTree by Hilton Hotel El Paso Downtown

Great location; rooms were very nice. Would stay there again.

Disliked: Long waits on the elevators; had problems with our dinner - served the prime rib cold. Sent it back and they brought out a new steak about half the size. We never ate any of it, just left a poor impression.

Overall nice hotel in a very good location for attending the concert we drove down for. Their parking structure is good for golf carts and Mini Coopers, but our car was sideswiped (likely a couple of thousand dollars in damage) by someone pulling out next to it who just drove off. No security cameras!

Liked: Great service; close to Judson F Williams Convention Center; comfortable room and lobby.
Disliked: Parking - tight and my car was sideswiped by a hit and run moron.

Excellent hotel and conveniently located to the downtown. Had a lovely dinner in the hotel restaurant - excellent food. The room was comfortable with a grand view of downtown El Paso. Staff very helpful and ready to assist. Would definitely stay there again!

Liked: Wonderful stay

Very poor

Liked: Nothing
Disliked: Dirty. Hair on the ground. Dirty pool area

Exceptional

miserable

Liked: I have stayed there several times and last night was the absolute worst stay we have had anywhere in a long long time. My room ac wouldn’t cool down past 74 degrees and it was hot and miserable, and if that wasn’t enough the backside of the elevators was up against our wall so we had to hear scrap cringy noises all nighht- after hours of the worse sleep we got up and went to garage got car and drove back to New Mexico- Zero stars !⭐️

Wont be back

Liked: Food was horrible for high expensive hotel and I found a hair both me my bf got food poising. It makes since why both restuarnts was not full wit consumers.
Disliked: food and trashcan in rooms had no bags tub didn't look clean

Very good

Social event.

Liked: Very professional staff with clean facilities.

We won’t stay again

Liked: The room doors slam shut. Whenever someone entered or exited their room near ours, the slamming door was very loud and jarring. Paying for parking was a surprise as well as the price tag on the water bottles placed in the room. The bed and pillows were very soft and lumpy. The pillows would fall through the space between the mattress and headboard.Focus was on maximally monetizing every service rather than the quality of the service itself. Carpet near the bedside was very dirty.

Very good

Exceptional