DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove

Liked: Very good; clean and comfortable; will stay there again!

I will never stay there...

Liked: I liked the location that it was in
Disliked: The water was brown & there was also many ants I. My room I had to change rooms

Exceptional

Where's the Doubletree cookie and...

Liked: The whole experience was about average for a 2 star hotel. Nothing special. Nothing horrid
Disliked: I saw "Doubletree" and expected a lot more. I've stayed at a lot of Doubletree locations across the country. I'm a member of their little club. Usually, I'm greeted with a cookie and a couple little bottles of water. It's a small thing... But it's a Doubletree thing... And those little touches are appreciated. No such luck at this one. Pretty much "give me your credit card... Here's your key"But the employee was nice enough to bring me a bag of ice. I in turn gave her some pizza. We both seemed content.

Exceptional

They didn’t have record of...

Disliked: They open my door in the middle of the night with a master key.

Superb

Bad

Liked: Breakfast was yuck. Horrible oatmeal. Location was great.
Disliked: No more hot tub. Pool overcrowded and don't think all were guests. Run down from 15 yrs ago. Paid way too much. Air conditioner rattled all night. Could not sleep.

Very poor

Liked: Not well kept! Light bulbs were out and there were no soaps in the shower

No Room Available

Disliked: I drove for five hours from Michigan, eagerly anticipating a comfortable stay, but upon arrival, I was disappointed to learn that there was no room available for me, despite my reservation. The experience was further exacerbated by the behavior of the lady at the front desk, who was unhelpful and notably rude during our interaction. This encounter left a lasting negative impression. To enhance future guest experiences, I recommend that the management prioritize staff training in customer service and communication, as a welcoming atmosphere is essential for any hospitality business.