DoubleTree By Hilton Hotel Boston North Shore

Perfect

Liked: We loved the restaurant downstairs! The food was exceptional.
Disliked: Nothing -- it was all great

Superb

Superb

Pleasant

Disliked: One of the reasons I booked this hotel was for the pool and when we arrived we were told the pool was closed for renovations. Booked guests should have been notified ahead of time. I would have found another hotel.

Dear Hilton Guest Assistance, I...

Liked: Dear Hilton Guest Assistance,I am writing to request a partial refund for my recent stay at the DoubleTree by Hilton Boston North Shore, located at 50 Ferncroft Road, Danvers, Massachusetts. My reservation was from August 3 to August 4, 2025, confirmation number 93680325, Room 825.This hotel was selected because it advertised a swimming pool, which was not available during my stay. I was only informed upon arrival that the pool was closed. This amenity was the main reason I chose the property, and its unavailability significantly reduced the value of my stay.Additionally, I was told that continental breakfast was included. However, my folio shows a charge of 36.25 at the Tradewinds Restaurant, with only a 22.51 credit listed as "breakfast included." I did not eat breakfast, was not informed of where or how to claim it, and did not authorize any restaurant charges. I was still charged 13.74 for a service I did not use.Between the closed pool and the improper breakfast charge, I am requesting a partial refund or equivalent Hilton Honors compensation for the services that were not provided as promised.
Disliked: Dear Hilton Guest Assistance,I am writing to request a partial refund for my recent stay at the DoubleTree by Hilton Boston North Shore, located at 50 Ferncroft Road, Danvers, Massachusetts. My reservation was from August 3 to August 4, 2025, confirmation number 93680325, Room 825.This hotel was selected because it advertised a swimming pool, which was not available during my stay. I was only informed upon arrival that the pool was closed. This amenity was the main reason I chose the property, and its unavailability significantly reduced the value of my stay.Additionally, I was told that continental breakfast was included. However, my folio shows a charge of 36.25 at the Tradewinds Restaurant, with only a 22.51 credit listed as "breakfast included." I did not eat breakfast, was not informed of where or how to claim it, and did not authorize any restaurant charges. I was still charged 13.74 for a service I did not use.Between the closed pool and the improper breakfast charge, I am requesting a partial refund or equivalent Hilton Honors compensation for the services that were not provided as promised.

Superb

Disliked: Windows always close

Meh.

Liked: Room was clean.
Disliked: The pool was closed most of our stay. Room was not set up for 3, even though I paid for 3. The roll away had to be requested.

Exceptional

Exceptional