DoubleTree By Hilton Hotel And Conference Center Chicago North Shore

Exceptional

My stay was perfect and...

Liked: Everything
Disliked: N/A

Superb

Liked: Loved how clean it was and the pool area.

Very good

Exceptional

Exceptional

In the top 3 worst...

Liked: Unfortunately, we liked nothing except not having to jump through hoops to get our issues resolved. Room change and refund was issued quickly by the staff we first approached, as opposed to needing approval from a manager.
Disliked: First, the little things that would have been tolerable on their own: the bedding had hair on it, the soaps/lotion were so grossly & strongly perfumed I couldn't use them, the elevator smelled like spilled beer. Now the worst parts: Our room, on the 9th floor, didn't have working AC. Didn't discover this until after returning from a wedding at 10pm and wanting to go to bed. Before we left we turned the AC temp down, fan on high, but upon return it was still blowing warm air. Called front desk, no answer. Went down in person and was offered a different room, on the 10th floor. Went up to new room and tested the AC, which was cold but not impressive (acceptable for a 100 degree day). Packed up and moved all of our belongings to the new room. After finally being able to get ready for bed we start to notice loud bass coming from somewhere. Long story short, a wedding reception was on the roof, one floor above us. Front desk answered the phone and said sorry, "they paid through midnight, a lot of money". You know what else is a lot of money? $250 for a crappy hotel is. The next morning we spoke to someone at the front desk and was offered a refund of half our one-night stay, which we accepted, and was told that they try to not put people on the upper floors that aren't in the wedding. I booked this hotel 2 months ahead, and checked in at a reasonable hour, so I don't know the excuse for starting us off on the 9th floor. My parents booked after me and were put in a whole different section of the hotel, on the 3rd floor. I hope they weren't profiling my age (late 30's) and assumed I like to party. I don't. I like to sleep. Will not come back here.

Horrible, never going back, it’s...

Liked: Only location,
Disliked: Bad customer service, dirty, not worth the price. Requested sheet change every day, never changed sheet bathroom sink was clogged, shower was full of hair, they put us in a room with spoiled smell due to AC leek, then moved us to a room that was dirty, there were shoes left in the room. Pretty much stayed n a room that was never cleaned. The manager jeneline was giving me attitude when I told her I purchased breakfast with the booking saying it only includes adults not children and that I had to pay for the child. The breakfast buffet was bad, found hair in the food, coffee came cold, we ask for stuff and they never bring it or get annoyed when we ask for stuff, we asked for hot sauce they never brought it, a guest at the restaurant said offered his and stated that he heard the server ignore us.

Exceptional