DoubleTree by Hilton Hot Springs Guest Reviews
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|4.6 miles from Hot Springs centre|
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Brooke Sat, 27 November 2021
We will for sure be...
Liked: Property was very clean and all the staff we encountered was very friendly.
Monique Thu, 25 November 2021
Amanda Mon, 22 November 2021
Kyle Sun, 21 November 2021
Jeanne Sat, 20 November 2021
Beautiful room and location.
Liked: Beautiful room and we had a view of the lake.
Disliked: The elevator was not working properly and the door slammed into my arm giving me an immediate bruise and lump. The manager on duty that night didn?t give me an accident report to fill out and didn?t offer any kind of first aid. He said to be sure to mention it to the managers in the morning. I did report to the morning manager who did give me an accident report to complete. He also said he would contact their elevator repair company as I requested be done. The elevator was not taken out of operation even though there are two. My main concern was if the elevator did what it did to me to a child, the child could be seriously injured.
Brittney Wed, 17 November 2021
Liked: we loved the location of the property! we got a room with a balcony and was able to see lake Hamilton! the staff was amazing and beyond friendly!
Peacock Tue, 16 November 2021
Sharelle Mon, 15 November 2021
Would definitely stay here again!
Liked: The food was amazing & so was the room. It was extremely nice
Disliked: Everything was awesome
Jared Mon, 15 November 2021
The room was definitely an...
Liked: The property was nice and our room was clean. Gentleman at service desk was extremely nice. I believe his name is Billy. (Unsure.)
Disliked: This was supposed to be me and my husband?s anniversary trip. On the very first night, we decided to eat in the Made Market Restaurant. I was unsure if it was a seat yourself or wait to be seated situation so I went to the service desk while my husband sat at a table. The man at the service desk informed us it was a seat yourself and pointed out to lady who would be helping us. My husband is a biracial man (mixed with black and white) and I am full black. I went back and informed my husband of who would be assisting us and he said, ?that exact lady just stared at me and walked to the back.? So I sit down and I look up to see this same woman talking to a coworker seemingly trying to see who would wait on us. It was not at all busy. Only 2 other tables were seated. The male waiter comes to us and asks us if we would like to eat in our room and we informed him that we would pay at the restaurant and eat as well. I have a medical condition that I take medicine for and the medicine affects my taste with carbonated drinks so I asked if they had anything that wasn?t carbonated. He said water, tea, and fruit juice. So I took a tea. Everyone else, who was not black by the way? had glass cups. We received plastic cups. We didn?t say anything just proceeded with our order because we are not a confrontational couple. We ordered our food and noticed the waiter was standing a good little distance from the table. Ignored it once again. I lean over and tell my husband that I don?t know what it is, I just don?t feel comfortable eating here anymore. He said ?let?s just eat and go back to the room? We got our food and I never received a refill on my drink the whole time we were down there. My husband MAY have received one. The other 2 waiters did ask the other tables if they were okay. We never got asked, except by the COOK. Who is also a BLACK man. We paid and we went back to our room. We have never been discriminated against, simply because we get along with everyone.
Windy Sun, 14 November 2021