DoubleTree by Hilton Hot Springs AR Guest Reviews
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Write a review
Susan Wed, 23 July 2025
Pleasure once we were placed...
Liked: Clean, staff was friendly and loved the location
Disliked: We went through Booking.comWhen we arrived we had an exercise room with weights and exercise bike! Terrible. Paid for a king suite with balcony. We requested a new room. We had to settle for a double queen room, no balcony. The hotel was very easy to work with and took care of us even comped us breakfast! We will not use Booking. Com again!
Kayla Tue, 22 July 2025
Poor service
Disliked: They put me in the wrong room. I paid extra for a nicer room that they said wasn't available. We checked into the double queen, went to dinner, and came back to the room. They called at 9:15 to see if we were coming to check in for our reservations. We had been there since 4! They said they were sorry they had put us in the wrong room, under the wrong reservation, and that our nicer room was available. We switched because I wanted to drink coffee on the balcony the next day. So we packed up our stuff and moved to the other room. It's highly annoying and ridiculous! I have no interest in ever returning. The night guy was sweet, but the guy when we checked in was inadequate. I told him we had a king with a balcony. I told him we paid 60 bucks extra for the upgrade. He said sorry and then offered me a cookie. Um, wow!
Stroud Mon, 14 July 2025
Television had connection problems. Staff...
Liked: Location was ok. Not near enough to town for the price though.
Disliked: Didn't get breakfast. First hotel I stayed in at this high a price and I did not receive free breakfast.
Daniel Mon, 14 July 2025
Superb
Quisha Sun, 13 July 2025
Very good
Disliked: Noise from kids
Adam Fri, 11 July 2025
Would be hard pressed to...
Liked: Being on Lake Hamilton, the view towards the East was nice.
Disliked: The pool was not clean, very cloudy water and ants everywhere. Hundreds of ants were at the shallow end entrance and they were also floating throughout the pool.
Tiffany Thu, 10 July 2025
Exceptional
Christy Wed, 9 July 2025
Exceptional
Willis Sat, 5 July 2025
Exceptional
David Fri, 4 July 2025
Exceptional
Liked: The facilities were excellent.
Disliked: Nothing.