DoubleTree By Hilton Helena Downtown

Very good

Please check my reservation

Liked: I changed my reservation to August 12th but you keep sending messages that you don’t understand.
Disliked: I hope I am not billed for July 15.

Good

Comfortable, Good location but staffing...

Liked: The staff were very friendly and helpful. The bedrooms were very clean and tidy and the beds very comfortable - we stayed for a total of 3 nights spread over 2 weeks.
Disliked: Short of staff - restricted breakfast service on the first 2 mornings and they ran out of orange juice - kitchen chef was off sick. When we came back for the 3rd night stay, the chef had quit at short notice and there was even less breakfast available. This was a problem as on a Sunday morning at 9 am, there wasn’t really any alternatives in Helena.The courtesy airport shuttle was not available to us and we had to call an Uber - this again was due to staff shortage and no one being able to cover the front desk - this was a key feature as part of the booking decision as Helena airport does not have taxis.

Very pleasent, great location.

Liked: Monday's breakfast the best ... made to order, not buffet
Disliked: Buffet over priced

Exceptional

Superb

Exceptional

Liked: Bedding and mattress. Excellent breakfast
Disliked: More cream for coffee

Great place

Liked: Joy was the BEST! Very friendly and helpful and a delight to talk to. The location for exploring downtown is perfect. Walk out the door and you are surrounded by shops and restaurants.