DoubleTree By Hilton Guest Suites Anaheim Resort/Convention Center

Exceptional

Liked: Nice bed and comfortable
Disliked: Room smells like smoke

Very good

Liked: The proximity to many desirable places
Disliked: The separate parking fee was high and confusing

Superb

Worst Hotel Experience Ever –...

Liked: Decent looking, alright location.
Disliked: This was by far one of the most stressful travel experiences I've ever had.We booked two rooms at DoubleTree Suites through Booking.com with a confirmed total of #800ish for a three-night stay. We even chose the “pay at property” option. Sounds simple, right? Wrong.The DAY we were driving 12 hours from El Paso to California, I discovered the hotel charged my credit card almost $1,400—not once, but THREE TIMES. We hadn’t even checked in yet.We spent hours on the phone while on the road, going back and forth between Booking.com and the hotel trying to figure out who was responsible. It was stressful, chaotic, and completely ruined the start of our trip. Only after enough pushing did a manager named Stephanie finally agree we would only be charged the original amount. A staff member named Paola also helped with that—credit where it’s due.BUT it didn’t end there. Once we got back home, we found out we were charged AGAIN—another $1,400+ on top of what we had already been charged. No explanation, no warning, no apology.The lack of accountability and communication was shocking for a DoubleTree property. We expected professional service and got a financial nightmare.Never again.

Good

Superb

Very good

Exceptional

Homely hotel with cafe, restaurant...

Liked: Very pleased with the stay, the hotel has everything we wanted, a small cafe, a bar/lounge and a fine restaurant, and a swimming pool with lots of chairs and tables. The staff everywhere is fantastic and friendly. We liked the older "vintage" furniture in the room - they gave a homely atmosphere to the suite. The room was very quiet, we were not disturbed once by guests in other rooms or anything else.
Disliked: -