DoubleTree By Hilton Grand Hotel Biscayne Bay

Very good

Exceptional

Liked: Everything was beautiful and lot to do at the hotel

Very good

Great location great view of...

Liked: Location was great however they said they upgraded us to residents suites and that was a mistake should of said no just want my basic room very musky smelling huge room however room outdated outside furniture broken only great thing was the view big room and kitchen and bathroom size .
Disliked: Broken furniture outside dust on remote musky smell in room .

Superb

Bad

Liked: Nothing
Disliked: a dirty room, too much dust, the sheets and the bed too dirty, we had a dust allergy due to very bad hygiene , they don’t clean well the room , they don’t clean the floor of the room , sometimes I found insects at the bathroom

Disappointing

Liked: Staff was unhelpful at check-in, and check-out too busy socializing. TV did not work next morning. Overall wouldn't stay again.
Disliked: Whole experience.

Good

Disliked: Extra charge for parking Dirty floor in the room

Very good