DoubleTree By Hilton Fresno Convention Center

Hopefully, upon completion of the hotel renovation, there will be better customer service at the front desk. Had to have my key re-coded 3 times - very inconvenient to the customer.

Liked: Brand new room and beds - very nice; lobby bartender was very friendly.
Disliked: Doing construction - very unorganized with furniture all over the lobby, etc. Hotel desk clerks could have been friendlier - both ladies were on their cell phones texting instead of greeting customers standing in line to check in.

Hotel front desk could have done a better job with customer service. Had to have our keys recoded twice. Bartender was very nice and made a great connection with us.

Liked: Rooms were clean.
Disliked: Hotel was doing renovation.

Liked: Clean; friendly.
Disliked: Not enough elevators; smoking rooms did not have Select Comfort beds.

Exceptional

Liked: loved the pool area they keep it very clean.

Definitely would stay again

Liked: Staff very nice, room was clean close to our concert breakfast was awesome. Good prices. Comfortable clean good service yummy cookies.
Disliked: Very close to our venue

Very good

Exceptional

never again, too expensive, no...

Liked: Receptionist was not friendly and helpful. They were arrogant. I can't recommend this hotel. It was also very pricy, indeed expensive.
Disliked: free parking and wifi

Not great and I wouldn’t...

Liked: It was clean.
Disliked: At check in there was a line out the door. The hotel did not have most of their rooms cleaned yet and couldn’t accommodate most of the guests that had reservations and were trying to check in. Many people had to wait around for the rooms to be cleaned. When we were finally assigned a room and given our key, we went there to find they had also assigned the same room to another couple. So that also had to be sorted out by the front desk.

Exceptional

Liked: Staff was very friendly
Disliked: My room smelled like someone smoked when i asked for a non smoking room

Superb

Good