Hopefully, upon completion of the hotel renovation, there will be better customer service at the front desk. Had to have my key re-coded 3 times - very inconvenient to the customer.

Liked: Brand new room and beds - very nice; lobby bartender was very friendly.
Disliked: Doing construction - very unorganized with furniture all over the lobby, etc. Hotel desk clerks could have been friendlier - both ladies were on their cell phones texting instead of greeting customers standing in line to check in.

Hotel front desk could have done a better job with customer service. Had to have our keys recoded twice. Bartender was very nice and made a great connection with us.

Liked: Rooms were clean.
Disliked: Hotel was doing renovation.

Liked: Clean; friendly.
Disliked: Not enough elevators; smoking rooms did not have Select Comfort beds.

Served our purpose to be...

Liked: Location and was good value for level of hotel. Atrium was very nice.

Exceptional

Exceptional

Liked: Very nice hotel. Well kept. Clean and luxurious
Disliked: Parking was difficult

Nice place, pleasant staff.

Liked: Nice lobby, bar, pool and rooms
Disliked: Our room wasn’t cleaned even despite having asked for it to happen. After the second call, it was freshened up after 8:00 pm while we were out to dinner.

We were not able to...

Liked: very nice hotel
Disliked: service was horrible very rude lady

Bad

Exceptional

This guest did not leave comments about this hotel.

Very pleasant and suited our...

Liked: The ambience in the lobby was great. The room was clean but the beds and pillow were super comfortable, Staff were really helpful about some cultural questions, changing bills, and early check out. Food was good.
Disliked: Food service a little tardy.