DoubleTree By Hilton Fresno Convention Center Guest Reviews
Write a review
Write a review
Brian H, Coarsegold, visiting Big Fresno Fair
Hopefully, upon completion of the hotel renovation, there will be better customer service at the front desk. Had to have my key re-coded 3 times - very inconvenient to the customer.
Liked: Brand new room and beds - very nice; lobby bartender was very friendly.
Disliked: Doing construction - very unorganized with furniture all over the lobby, etc. Hotel desk clerks could have been friendlier - both ladies were on their cell phones texting instead of greeting customers standing in line to check in.
Brian H, Fresno, visiting Big Fresno Fair
Hotel front desk could have done a better job with customer service. Had to have our keys recoded twice. Bartender was very nice and made a great connection with us.
Liked: Rooms were clean.
Disliked: Hotel was doing renovation.
Bev K, Foster City, CA
Liked: Clean; friendly.
Disliked: Not enough elevators; smoking rooms did not have Select Comfort beds.
Bertha Thu, 14 August 2025
Exceptional
Anonymous Tue, 12 August 2025
Good but tv no good....
Liked: Nice
Disliked: Tv was not working properly
Coburn Tue, 5 August 2025
Exceptional
Dora Mon, 4 August 2025
Beautiful hotel
Liked: Staff was very friendly and helpful! And the cookies were delicious!
Joanna Mon, 4 August 2025
Exceptional
Julie Mon, 28 July 2025
Exceptional
Spencer Sat, 26 July 2025
It was great!
Liked: Comfortable beds. Nice layout. Friendly staff.
Anonymous Thu, 24 July 2025
Superb
Karen Tue, 22 July 2025
Okay
Liked: Friendliness and help after my window got broken
Disliked: Security around facility. My car got broken into and I was informed almost 12hrs later
Sene Tue, 22 July 2025
Overall good customer service
Liked: Location and cleanliness
Disliked: Include a shuttle to the airport