Hopefully, upon completion of the hotel renovation, there will be better customer service at the front desk. Had to have my key re-coded 3 times - very inconvenient to the customer.

Liked: Brand new room and beds - very nice; lobby bartender was very friendly.
Disliked: Doing construction - very unorganized with furniture all over the lobby, etc. Hotel desk clerks could have been friendlier - both ladies were on their cell phones texting instead of greeting customers standing in line to check in.

Hotel front desk could have done a better job with customer service. Had to have our keys recoded twice. Bartender was very nice and made a great connection with us.

Liked: Rooms were clean.
Disliked: Hotel was doing renovation.

Liked: Clean; friendly.
Disliked: Not enough elevators; smoking rooms did not have Select Comfort beds.

Eoma tiz

Liked: Staff was wonderful
Disliked: Longer stay

Exceptional

Liked: Super fast checkin. Clean room. Great bathroom with big counter, good lighting and makeup mirror.

Exceptional

Good hotel

Liked: Comfortable beds, friendly staff, breakfast was actually good considering the typical American breakfast. It's nice to have a Jacuzzi only it was a bit small for such a big hotel. Swimming pool was out of order. There is also a bar to enjoy a drink in the evening. Hotel is ok for 1 night.
Disliked: The hotel is a bit outdated, it can use a facelift.

Liked: Cookies
Disliked: Nope

Good

Liked: Great cookies. Great Mediterranean sandwich. Great location
Disliked: Bed was very uncomfortable. Heating unit made room very warm especially with comforter on bed

Exceptional

Disliked: I prepaid for a room a month before my stay but the hotel gave our king room away by the time we checked in at 10:30pm. They put us in a pullout full bed that smelled of urine. When I complained staff was indifferent. They comped breakfast for two .

Would stay their again

Liked: The staff was very friendly and helpful.The overall stay from checkin to checkout was very smooth and simple.