Hopefully, upon completion of the hotel renovation, there will be better customer service at the front desk. Had to have my key re-coded 3 times - very inconvenient to the customer.

Liked: Brand new room and beds - very nice; lobby bartender was very friendly.
Disliked: Doing construction - very unorganized with furniture all over the lobby, etc. Hotel desk clerks could have been friendlier - both ladies were on their cell phones texting instead of greeting customers standing in line to check in.

Hotel front desk could have done a better job with customer service. Had to have our keys recoded twice. Bartender was very nice and made a great connection with us.

Liked: Rooms were clean.
Disliked: Hotel was doing renovation.

Liked: Clean; friendly.
Disliked: Not enough elevators; smoking rooms did not have Select Comfort beds.

Good

Exceptional

Exceptional

Poor

Liked: Honestly I am so disappointed! I stayed at many hotels before, most of the time for work reasons. This time we did a private trip and wanted to treat our selfs, and got madly disappointed. When we arrived, the lady at the front desk was extremely unfriendly and claimed she wasn?t able to find our reservation. She treated my husband and me in a very unpleasant way, and made us feel like we did something wrong. After a while she found our reservation, and gave us our keys. The room was fine, a little smaller than I had expected, and could have definitely cleaner, but ok. The bathroom smelled and was definitely not cleaned, but the rest seem ok. AT FIRST until the next morning when I woke up and had bites all over me. I did not inspect the mattress and bed any further since I had to rush out for an appointment, but the way the bites are, I am 100% sure these are bed bug bites. So disgusting. I don?t even know what to do with my luggage now and I am terrified to open it at home. Anyways, I rushed out and told the front lady fast, who didn?t have sympathy at all for me. On the way out I wanted to grab a Starbucks coffee in the hotel, but just like the bar closed at nine pm the night before, the Starbucks closes at 9am! Crazy. It was 8.50 and I wasn?t able to order any coffee any more. Huge disappointment and never again! I would really appreciate my money back. Since there is not enough roomIn the ?what I didn?t like? section, I have to post it all in here.

Ok for a one night...

Liked: The room was big and comfortable. We had diner and breakfast at the hotel and especially diner was really, really good.
Disliked: The pool was small, ugly and crowded. When we checked in you could hear a rather loud noise in our room coming from outside from the roofs of other buildings down below - with our window closed. So we asked to change a room and the second was fine.

It was a good stay...

Liked: I like the cleanliness of the room and facility. I saw there is a big swimming pool but not sure it is available to use during this covid time.
Disliked: The receptionist looked a little sad. It would be nice if she smiles more.

Very good

My stay

Liked: We had breakfast in bed and it was great food was to our taste

Exceptional