Hopefully, upon completion of the hotel renovation, there will be better customer service at the front desk. Had to have my key re-coded 3 times - very inconvenient to the customer.

Liked: Brand new room and beds - very nice; lobby bartender was very friendly.
Disliked: Doing construction - very unorganized with furniture all over the lobby, etc. Hotel desk clerks could have been friendlier - both ladies were on their cell phones texting instead of greeting customers standing in line to check in.

Hotel front desk could have done a better job with customer service. Had to have our keys recoded twice. Bartender was very nice and made a great connection with us.

Liked: Rooms were clean.
Disliked: Hotel was doing renovation.

Liked: Clean; friendly.
Disliked: Not enough elevators; smoking rooms did not have Select Comfort beds.

Exceptional

Good

Liked: Comfortable beds , free parking.
Disliked: Clean rooms, comfortable beds and fee parking . Great restaurant and bar area.

Good

Liked: Location
Disliked: The holding of $20 on my debit card.

Stopping point between national parks...

Liked: The location worked well for us, on our way between Yosemite and Sequoia towards LA. The room and beds were comfortable. The salad bar at the restaurant in the evening was nice and good value, and staff was very friendly.
Disliked: The little cafe?s espresso machine was broken (which was probably just unlucky), and selection of pastries and cakes very limited. While the location works well to just stop and rest, there isn?t much around the hotel.

See above

Liked: Great location for our purposes (concert across the street); beautiful hotel lobby area with lovely waterfall; great food at the bar and fun bartender to talk to; loved our room! Great all around experience. Everything was super and I would stay there again in a minute.
Disliked: Nothing. No complaints.

Awesome location, great rooms, phenomenal...

Liked: The location was great, middle of downtown with all sorts of great restaurants and shops. A few blocks from the ballpark and other activities. The entire hotel, the room, bathroom and all areas were all clean and very well put together. All the staff from the second you check in till after checkout is fantastic!
Disliked: The only thing that could have used some work is the amount of insulation between rooms and the hallway, a little noisy at times.

Good

Liked: Friendly staff at front desk, coffee shop and restaurant. The food of on-site was better than most and reasonably priced.
Disliked: The pool and fitness center was not very nice.

I will never never never...

Disliked: You guys totally screws up my reservation I made way back in 2018 forthe play on March 22, 2019 so my wife and I could go watch Wicked at theconvention center across the street. I had your confirmation number, butthey never got it. You guys suck. Good thing the awesome girl at thefront desk found us a room and saved our date night. No help from you.