DoubleTree By Hilton Fort Worth South

Not happy with stay.

Liked: The lobby was nice
Disliked: Let me just start up by saying I don’t think I’ve ever left a review in my life . At least not on a hotel. The hot water didn’t work. The staff were incredibly rude from start to finish. I went to have breakfast and the minute I sat down, they brought me a bill like the literal minute I sat down. They brought me a bill, I told the lady that I paid to have free breakfast and she asked me my room number which I get and she said, verbatim, “ yeah I’ll just go ahead and check that” and I thought that was a little rude, but I didn’t say anything, but then she came back and she looked annoyed, and she snatched the receipt off the table and wrote down my room number crossed out the amount and told me I needed to sign it, and there was somewhere to leave tip on there. So I explained to her that there was more people on my free breakfast account for the room and she said, again verbatim, “yeah one more I saw that.” Then she left and never came back to check on me, but was checking on other tables. Which OK fine I’m getting a free breakfast, I don’t expect to be waited on. My key cards, I kept having to get new ones all weekend because they would stop working. The bathroom door in my room was basically stuck to the floor and made the loudest noise when I had to open or close it. The shower door was no better and would get stuck a lot. Then whenever I was going back to my room one morning, there was a guy with no shirt on, a bulletproof vest on, and a lunchbox ice chest roller thing. I heard him at the front desk ask where the rooms were and the front desk just sent him right back to where all the rooms were. I am just saying that the guy looked suspicious and I’m not trying to judge, but if I’m staying there with my child, I wanna know that the environment is safe. The walls had cracks in them which it’s a hotel and I get that it won’t look perfect all the time, but the bottom of my door, restroom door, look like somebody beat it up for a lack of a better term.