Name: DoubleTree by Hilton Hotel El Paso Downtown
Address: 600 N. El Paso Street, El Paso, TX
Telephone: (888) 323-5826

Great location; rooms were very nice. Would stay there again.

Disliked: Long waits on the elevators; had problems with our dinner - served the prime rib cold. Sent it back and they brought out a new steak about half the size. We never ate any of it, just left a poor impression.

Overall nice hotel in a very good location for attending the concert we drove down for. Their parking structure is good for golf carts and Mini Coopers, but our car was sideswiped (likely a couple of thousand dollars in damage) by someone pulling out next to it who just drove off. No security cameras!

Liked: Great service; close to Judson F Williams Convention Center; comfortable room and lobby.
Disliked: Parking - tight and my car was sideswiped by a hit and run moron.

Excellent hotel and conveniently located to the downtown. Had a lovely dinner in the hotel restaurant - excellent food. The room was comfortable with a grand view of downtown El Paso. Staff very helpful and ready to assist. Would definitely stay there again!

Liked: Wonderful stay

Excellent Location and very good...

Liked: Excellent Location and Comfortable Stay.We chose this hotel primarily for its proximity to the Coldplay concert venue, and it turned out to be a great decision. The location is excellent—close to many restaurants and just a short Uber ride away from several malls.The rooms were very comfortable, and we appreciated the on-site restaurant and cozy bar, which added to the overall convenience and atmosphere.Unfortunately, we did experience a billing issue: we reserved two rooms but were charged for three. We're still in the process of resolving the reimbursement with the hotel, and we found that the management has not handled the claim with much empathy or urgency.Despite this setback, we would still consider staying here again if we return to El Paso, thanks to the comfort and convenience the hotel offers.Would you like a version in Spanish as well, or perhaps a shorter version for a review platform?
Disliked: Unfortunately, we did experience a billing issue: we reserved two rooms but were charged for three. We're still in the process of resolving the reimbursement with the hotel, and we found that the management has not handled the claim with much empathy or urgency.

Bad

Liked: Nothing. I didn’t get the room I paid for
Disliked: Service

Superb

Liked: Staff was very friendly and always helpful. Rooms were very comfortable and spacious. Hotel in location for downtown locations and great access on and off main roads.

Horrible wheelchair ♿️ bathroom!

Liked: The staff was very friendly and helpful
Disliked: The wheelchair ♿️ bathroom was not really accessible. I was trying to wheel myself in and almost fell over because it had a very dangerous bump/ramp which i could not find a use for. The toilet was too close to the wall causing me to sit sideways because the towel rack was not placed safely. The shower bench was too small. I am not a over weight person, but I felt I was going to fall. There was no water pressure! Not at all which was very inconvenient for rinsing the soap off. The shower was the one reason for my reservation and it was to say the least, disappointing and unsafe

Exceptional

Passable

Liked: Friendly staff, nice property
Disliked: The ac in our room was not cooling enough to be comfortable. After spending the day in the hot sun the last thing we wanted was a semi-cool room. We were so miserable