DoubleTree by Hilton Hotel El Paso Downtown Guest Reviews
Write a review
Write a review
Randy, Rochester, visiting Don Haskins Center Mon, 25 May 2015
Great location; rooms were very nice. Would stay there again.
Disliked: Long waits on the elevators; had problems with our dinner - served the prime rib cold. Sent it back and they brought out a new steak about half the size. We never ate any of it, just left a poor impression.
Paul, Albuquerque Mon, 10 February 2014
Overall nice hotel in a very good location for attending the concert we drove down for. Their parking structure is good for golf carts and Mini Coopers, but our car was sideswiped (likely a couple of thousand dollars in damage) by someone pulling out next to it who just drove off. No security cameras!
Liked: Great service; close to Judson F Williams Convention Center; comfortable room and lobby.
Disliked: Parking - tight and my car was sideswiped by a hit and run moron.
Julia B, Alamogordo, NM Mon, 13 February 2012
Excellent hotel and conveniently located to the downtown. Had a lovely dinner in the hotel restaurant - excellent food. The room was comfortable with a grand view of downtown El Paso. Staff very helpful and ready to assist. Would definitely stay there again!
Liked: Wonderful stay
Jazmon Fri, 27 October 2023
Priscilla Sat, 21 October 2023
Ashley Fri, 20 October 2023
staycation with 2 kids
Liked: the welcome cookies
Disliked: The floors in the rooms were stained. multiple light fixtures didn’t work, the chair in the room was all torn up, the bathroom was not as clean as it should have been .
Anonymous Thu, 19 October 2023
Liked: The mirror In the elevator
Disliked: The staff didn’t really explain much on breakfast since it was included so the two days I stayed we didn’t get our breakfast
Stephane Mon, 16 October 2023
I wasn’t completely unhappy with...
Liked: The bed was comfortable the pillows not good at all for what you are paying on the hotel they could use an upgrade. I liked the decorations and the view from the room was great.
Disliked: I didn’t like our mini fridge was outside our room door, the soap bottles were broken the pillows like I mentioned not good at all. I didn’t like the way the water glasses have a wet rag smell when we tried to dine for dinner in the restaurant actually made me not able to drink my water or wine. For breakfast we returned the food was good but again my coffee cup was dirty half way through drinking my coffee I found stuck on food … not mine! yuck
Anonymous Sat, 30 September 2023
Liked: not easy to find food, no shuttle, bad experience
Disliked: much noise nearby ice machinery
Andrea Fri, 29 September 2023
Janice Wed, 27 September 2023
Liked: didnt have breakfast there. but overall a great stay for a couple of days
Marie Mon, 25 September 2023
Liked: Loved that we got a high floor. And the location is perfect.
Disliked: There were empty bottles under the bed.and it hadn't been vacuumed
Anonymous Mon, 25 September 2023