Great location; rooms were very nice. Would stay there again.

Disliked: Long waits on the elevators; had problems with our dinner - served the prime rib cold. Sent it back and they brought out a new steak about half the size. We never ate any of it, just left a poor impression.

Overall nice hotel in a very good location for attending the concert we drove down for. Their parking structure is good for golf carts and Mini Coopers, but our car was sideswiped (likely a couple of thousand dollars in damage) by someone pulling out next to it who just drove off. No security cameras!

Liked: Great service; close to Judson F Williams Convention Center; comfortable room and lobby.
Disliked: Parking - tight and my car was sideswiped by a hit and run moron.

Excellent hotel and conveniently located to the downtown. Had a lovely dinner in the hotel restaurant - excellent food. The room was comfortable with a grand view of downtown El Paso. Staff very helpful and ready to assist. Would definitely stay there again!

Liked: Wonderful stay

Good

Superb

Liked: Rooms were very clean
Disliked: Our floor smelled of cigarette smoke

Very poor

Liked: The rooms were dirty. Our vehicle was vandalized in the parking lot where there were no cameras. I made several calls to the operating manager Chaf who never returned my call. SeverL times we contacted housekeeping for extra towels and they never came. This hotel and the service was horrible for the price we paid.
Disliked: A response from the staff and director would have been appropriate. The cleanliness of the hotel should have been better.

Pleasant

Liked: location
Disliked: Quality of the room was not equal to the price.

Exceptional

Exceptional

Exceptional

Liked: Close to everything
Disliked: Parking lot, so small spaces

Superb

Liked: The staff was very professional and helpful. Everything was nice and clean. The location was excellent for us.
Disliked: . The price could have been a little lower.Other than that, no complaints. Check out was quick and easy!

Exceptional