Great location; rooms were very nice. Would stay there again.

Disliked: Long waits on the elevators; had problems with our dinner - served the prime rib cold. Sent it back and they brought out a new steak about half the size. We never ate any of it, just left a poor impression.

Overall nice hotel in a very good location for attending the concert we drove down for. Their parking structure is good for golf carts and Mini Coopers, but our car was sideswiped (likely a couple of thousand dollars in damage) by someone pulling out next to it who just drove off. No security cameras!

Liked: Great service; close to Judson F Williams Convention Center; comfortable room and lobby.
Disliked: Parking - tight and my car was sideswiped by a hit and run moron.

Excellent hotel and conveniently located to the downtown. Had a lovely dinner in the hotel restaurant - excellent food. The room was comfortable with a grand view of downtown El Paso. Staff very helpful and ready to assist. Would definitely stay there again!

Liked: Wonderful stay

Very good

Exceptional

staycation with 2 kids

Liked: the welcome cookies
Disliked: The floors in the rooms were stained. multiple light fixtures didn’t work, the chair in the room was all torn up, the bathroom was not as clean as it should have been .

Exceptional

Liked: The mirror In the elevator
Disliked: The staff didn’t really explain much on breakfast since it was included so the two days I stayed we didn’t get our breakfast

I wasn’t completely unhappy with...

Liked: The bed was comfortable the pillows not good at all for what you are paying on the hotel they could use an upgrade. I liked the decorations and the view from the room was great.
Disliked: I didn’t like our mini fridge was outside our room door, the soap bottles were broken the pillows like I mentioned not good at all. I didn’t like the way the water glasses have a wet rag smell when we tried to dine for dinner in the restaurant actually made me not able to drink my water or wine. For breakfast we returned the food was good but again my coffee cup was dirty half way through drinking my coffee I found stuck on food … not mine! yuck

uncomfortable

Liked: not easy to find food, no shuttle, bad experience
Disliked: much noise nearby ice machinery

Exceptional

great stay

Liked: didnt have breakfast there. but overall a great stay for a couple of days
Disliked: n/a

Exceptional

Liked: Loved that we got a high floor. And the location is perfect.
Disliked: There were empty bottles under the bed.and it hadn't been vacuumed