DoubleTree By Hilton Hotel Detroit-Dearborn

I asked three times for towels before I got them. Air conditioner not working properly.

Liked: Restaurant front desk and restaurant staff were wonderful.
Disliked: Bed was too low to the ground. We had to keep asking for towels. Shower leaked on the floor.

The hotel was beautiful. Customer service was great! I would definitely come back and stay here again. I would recommend this hotel to anyone.

Room was wonderful. Large, neat and well set out. Service was great. Staff was excellent and very helpful. We travel more each year. From this point forward, we will seek out the nearest Doubletree. Thank you so much.

Liked: Everything else.
Disliked: No fan in bathroom.

Exceptional

Bad experience

Liked: Location
Disliked: Dirty thin mattress and No bed linen for sofa bed in tge room. When we asked for one. the lady in the front desk was so rude. We had to wait 2 hours till 1 am we told her that we have kids we want to sleep she was very annoyed. After a long wait My husband had to go to request it again in person and waiit for anothe 30 minutes so she sent someone to get it.

Disappointing

Pleasant

Disliked: The pillows were terrible. Didn’t sleep for two nights.

Passable

Liked: This hôtel needs attention. The pool is old. Too expensive . But the staff is amazing even at the restaurant.

Bad

Exceptional

Quiet, comfort

Liked: Check in was easy, room a decent size, quiet. Located in a good spot for what we were doing that weekend. Reception area was huge, smelled and looked clean and tidy.
Disliked: You have to walk quite a far from the check in to thw rooms. Corridors were a little dirty on the carpeting.

This is a comfortable inconvenient...

Liked: Comfortable and clean with friendly, helpful staff
Disliked: There were children running around the property, riding the elevators for fun, and one even pulled the fire alarm.