Great staff, great breakfast and...

Liked: Super staff and great rooms on floor 5. Breakfast was also great - thank you, will definitely stay again.

Passable

Liked: breakfast was perfect wrong room type and they could not give me the correct room type
Disliked: the room

Bad

Liked: Clean and spacious room.
Disliked: Air con was broken in the deluxe room we were upgraded to. No-one answered the phone to come and sort it out (it was after 11pm) so had a rough night with it being noisy and blowing out cold air. The next day someone came out to look at the room and said the aircon was broken so we were moved into another room. Upon checking out I wanted to speak to the manager to ask for a refund for the first night's stay, the manager offered my 25%off but I said I wasn't negotiating so he suggested I leave my details for the DM to call me the next morning. He assured me that someone would call, by midday no-one did so I chased it up. I spoke to Nina who said the system was down and she'd call me back. Still waiting for this to happen, and it's now 3 days later. To make things worse, I wasn't given a receipt for the card payment o/wise I would've noticed that I have been charge £319 instead of £280 for 2 nights stay. An absolute joke. I am not happy at all.

Very good

Great size room and very...

Liked: Room was a great size..newly refurbished. It was also on 4th floor great as we requested nearest to top floor. Bed was comfy. Bathroom was big. Shower was powerful and very clean. Breakfast was plentiful.swimming pool was lovely and heated. Enjoyed sauna and steam room. Staff were polite. Overall stay was lovely thank you
Disliked: There was an unlocked door which led to an unused room which had old chairs etc in. I felt a little uneasy as it was unlocked . And the only thing our room didn't have were bins I think it was just overlooked and information card or paper with details on. Otherwise no complaints..

Excellent hotel great facilities comfy...

Liked: everything, facilities were excellent, jacuzzi was warm, pool was warm, great gym steam room and sauna was lovely, rooms were tidy, great Hilton experience at a good value.
Disliked: can?t fault the stay, restaurant could be abit better but maybe I?m being extra, no shops nearby also so make sure you have what you need if you don?t plan on driving off the vicinity.

One of the worst hotels...

Liked: spacious rooms
Disliked: Unhelpful staff, substandard food, poor facilities and location.

very nice

Liked: size
Disliked: price at bar

Overall was a good stay...

Liked: Lovely room on the 4th floor away from all the hassles & noise
Disliked: Told of breakfast timings as nearly missed it also its quite expensive for a breakfast I think it should be included in the booking of the room and not separate