DoubleTree by Hilton Coventry Building Society Arena Guest Reviews
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Trever B, Dudley, visiting Coventry Building Society Arena
Just wish to say that my wife and I were looking forward to this night out at this venue. But when we checked in all things changed - we couldn't check in until late - 7pm. Because we paid by cash they wanted a £50 deposit just in case we broke anthing in the room - good job I had it on me. We went to our room that we booked at a special rate because of the poker tournament - OMG!, box room; bed on the floor - had to lower yourself down to get on it and a 14 inch TV in the room; one very small wardrobe and an ensuite shower and basin that you banged your arms off every time you moved in it. And to top it off, we went for breakfast and the staff ignored us. The kitchen staff said we hadn't paid for breakfast in that room, even though I asked for breakfast when I booked it. We went straight upstairs and packed and checked out. Never had any of this trouble at Stoke at the Quality hotel and got a superb breakfast there at the same price I paid for this dog kennel. Bad experience. Please Nuts Poker, go back to Stoke.
Liked: Very nice casino.
Disliked: Everything.
Mohammad Sat, 30 August 2025
Exceptional
Yaseen Fri, 29 August 2025
Very good
Sheila Thu, 28 August 2025
Despite the things mentioned above,...
Liked: Lovely spacious room. Everything you might need was provided. Staff polite, courteous and helpful. Breakfast fresh with an amazing choice.
Disliked: Hard to find entrance. A bit of a maze inside. Couldn’t get TV to work, but staff helped us. Would have liked more than 2 teabags in room. Only one large towel in bathroom would have liked a large one each. There was one smaller one. Would have been useful to have instructions for TV and heating/air con and general information about the hotel, a food one was provided.
Thales Tue, 26 August 2025
Very good
Anonymous Sun, 24 August 2025
Superb
Disliked: The staff could’t be more helpful in everything they did for you. Will definately use Doubletree by Hilton whenever staying in Coventry. Both the receptionist and Housekeeping at breakfast were so friendly nothing was too much trouble. Sports bar great too, enjoyed the Shuffle game. Staff very welcoming 😊
Tope Sun, 24 August 2025
Exceptional
Liked: Nice
Disliked: Nothing
Nicholas Sat, 23 August 2025
Ok
Liked: Check in was superb very helpful member of staff nothing was too much trouble and he helped us in the past on a previous visit
Disliked: Ok
Wilton Sat, 23 August 2025
Very good
Sonia Thu, 21 August 2025
Everything was great! Will definitely...
Liked: Well situated. Huge room, very clean. Great staff
Damola Wed, 20 August 2025
Passable