DoubleTree by Hilton Coventry Building Society Arena Guest Reviews
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Trever B, Dudley, visiting Coventry Building Society Arena
Just wish to say that my wife and I were looking forward to this night out at this venue. But when we checked in all things changed - we couldn't check in until late - 7pm. Because we paid by cash they wanted a £50 deposit just in case we broke anthing in the room - good job I had it on me. We went to our room that we booked at a special rate because of the poker tournament - OMG!, box room; bed on the floor - had to lower yourself down to get on it and a 14 inch TV in the room; one very small wardrobe and an ensuite shower and basin that you banged your arms off every time you moved in it. And to top it off, we went for breakfast and the staff ignored us. The kitchen staff said we hadn't paid for breakfast in that room, even though I asked for breakfast when I booked it. We went straight upstairs and packed and checked out. Never had any of this trouble at Stoke at the Quality hotel and got a superb breakfast there at the same price I paid for this dog kennel. Bad experience. Please Nuts Poker, go back to Stoke.
Liked: Very nice casino.
Disliked: Everything.
Adele Mon, 7 July 2025
Pleasant
Liudmyla Mon, 7 July 2025
Pleasant
Robbie Mon, 7 July 2025
To expensive for what it...
Liked: Ease to motorway
Disliked: It’s a maze trying to get to room . Breakfast to late in the morning.
Simone Mon, 7 July 2025
Very good
Liked: Location to the arena
Disliked: Staff didnt tell us we needed to buy a voucher for breakfast at reception
Joanne Sat, 5 July 2025
Needs improvement to be worth...
Liked: Next door to Coventry Arena. Big clean room. Nice bathroom. Lovely breakfast.
Disliked: Part way through renovations, expensive, lift not working, air con set to cold with no instructions. Staff seemed new, everything slow. Restaurant food poor. Gym a small room with equipment in. Not signposted. Very easy to get lost. Food left outside rooms on trays all afternoon and evening.
Joanna Sat, 5 July 2025
Exceptional
Vicky Fri, 4 July 2025
awful
Liked: It was half way through a renovation which we were not made aware of. So nothing
Disliked: Everything. It was unclean - half way through a Reno - no lift and we had a 1 year old baby a pram and suitcases and no offer of help..
Rachel Thu, 3 July 2025
Very good
Laconnor67 Wed, 2 July 2025
PUSB best place to stay
Liked: Being close watching coventry pusb
Disliked: Carpets need cleaning
Jon Tue, 1 July 2025
V good.and great value for...
Liked: LocationBreakfast was one of the best I’ve had at a property like this.