Just wish to say that my wife and I were looking forward to this night out at this venue. But when we checked in all things changed - we couldn't check in until late - 7pm. Because we paid by cash they wanted a £50 deposit just in case we broke anthing in the room - good job I had it on me. We went to our room that we booked at a special rate because of the poker tournament - OMG!, box room; bed on the floor - had to lower yourself down to get on it and a 14 inch TV in the room; one very small wardrobe and an ensuite shower and basin that you banged your arms off every time you moved in it. And to top it off, we went for breakfast and the staff ignored us. The kitchen staff said we hadn't paid for breakfast in that room, even though I asked for breakfast when I booked it. We went straight upstairs and packed and checked out. Never had any of this trouble at Stoke at the Quality hotel and got a superb breakfast there at the same price I paid for this dog kennel. Bad experience. Please Nuts Poker, go back to Stoke.

Liked: Very nice casino.
Disliked: Everything.

10/10 couldn’t have been any...

Liked: Everything one of the best if not the best places I’ve stopped at for £80 was incredible
Disliked: Nothing

Exceptional

great location for the arena,...

Liked: great location for an event at the Coventry arena. Rooms were big. bed was comfy. Staff tried to be helpful
Disliked: The TV needed to be retuned and even after that I only had 2 channels. Apparently this is something to do with showing the football on match days. The central heating did not work, and I had to have a (noisy) fan heater as it was so cold.

Very good

Great stay for sport or...

Liked: The room was spacious and the window was intergrated into the stands of the Ricoh stadium. The bed was comfy. The breakfast was good.
Disliked: The room is quite a walk from reception and the air con was not working

Exceptional

Bad

Disliked: No hot water. Compliant made and was asked to report to yourselves. I request a full refund

Decent

Liked: Bed - very good sleep. The mattress and pillows were lovely. Decent sleep at night.
Disliked: The bathroom was dirty, towels were dirty. And the lifts didn't work for the duration of our stay! Carrying luggage plus kids was not ideal!

Poor

Disliked: Non functioning telephone, erratic WiFi, faulty room heater