DoubleTree by Hilton Coventry Building Society Arena Guest Reviews
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Trever B, Dudley, visiting Coventry Building Society Arena
Just wish to say that my wife and I were looking forward to this night out at this venue. But when we checked in all things changed - we couldn't check in until late - 7pm. Because we paid by cash they wanted a £50 deposit just in case we broke anthing in the room - good job I had it on me. We went to our room that we booked at a special rate because of the poker tournament - OMG!, box room; bed on the floor - had to lower yourself down to get on it and a 14 inch TV in the room; one very small wardrobe and an ensuite shower and basin that you banged your arms off every time you moved in it. And to top it off, we went for breakfast and the staff ignored us. The kitchen staff said we hadn't paid for breakfast in that room, even though I asked for breakfast when I booked it. We went straight upstairs and packed and checked out. Never had any of this trouble at Stoke at the Quality hotel and got a superb breakfast there at the same price I paid for this dog kennel. Bad experience. Please Nuts Poker, go back to Stoke.
Liked: Very nice casino.
Disliked: Everything.
Anonymous Sat, 19 July 2025
Superb
Matthew Sat, 19 July 2025
Exceptional
Leslie Thu, 17 July 2025
Superb
Vikas Wed, 16 July 2025
Exceptional
Tony Mon, 14 July 2025
Would have been great if...
Liked: Location, room, breakfast
Disliked: The hottest day of the year and we were not informed on arrival that the air-conditioning was broken. If we had been informed on arrival we could have found alternative accommodation The room was uncomfortably hot with no air flow. The large floor to ceiling window was locked and we recorded the temperature in the room at 34 degrees. We were unable to sleep because of the heat.
Hk Sun, 13 July 2025
Superb
Lauren Sun, 13 July 2025
No air conditioning
Liked: Nice place
Dyer Sun, 13 July 2025
Good
Liked: Staff were very helpful we had a few issues in our room, the room was very clean comfortable and a good size
Disliked: When we got there the air con in the room wasn't working bare on mind it was 28° we couldn't open the patio doors and no windows to cool the room down, they did provide a fan however and after speaking to reception they brought another up. We couldn't watch the tv as there was no other channel then sky sports main event however the women that was on tried her hardest to sort it.
Martin Fri, 11 July 2025
Exceptional
Martin Fri, 11 July 2025
Exceptional