DoubleTree by Hilton Colorado Springs Guest Reviews
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|5.5 miles from Colorado Springs centre|
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Hayle Tue, 18 February 2020
Liked: Premise is so fun and open. Bartenders were a lot of fun.
Disliked: Waitress was rude. Pancakes were undercooked.
Elizabeth Thu, 13 February 2020
Matthew Thu, 30 January 2020
Anonymous Tue, 28 January 2020
The hotel was nice but...
Liked: The breakfast buffet was varied and food temperatures were appropriate.
Disliked: The bathroom tub was clearly not cleaned so I had to forgo my nightly bath. There was a ring around the inside of the tub. The other unpleasant surprise was being locked out of our room an hour earlier than checkout time forcing a few clients and myself to go to the front desk to have our cards reset. I asked the cleaning lady to replace the "Do not disturb" sign which she said she would do but when we returned, the sign was not on the door. Total disregard for our needs.
Giny Wed, 15 January 2020
Danny Fri, 10 January 2020
Latoia Thu, 19 December 2019
Liked: The brand hotel.
Disliked: The staff that stole my identity.
Anonymous Wed, 18 December 2019
Carynn Sun, 15 December 2019
Michael Sat, 30 November 2019
Liked: Location; breakfast and server; room newly renovated; common area welcoming.
Disliked: There was no communication from either booking.com or the hotel about their ?pet friendly ? $75.00 fee for one night stay. The front desk staff used the fact that we used booking.com as a way to get away from communication responsibility -lots of finger pointing. In addition, we were placed in an area of the hotel (basement) that was undergoing renovation without any forewarning that we would have dirty hall carpets and stacks of lamps and a dumpster greeting us as we left the dirty elevator. Basically we left with a bad feeling about how we were treated by the staff with the exception of the breakfast waiter who was truly outstanding. I would be happy to discuss further areas of dissatisfaction with a booking.com and/or Doubletree representative if desired. To future Doubletree guests traveling with pets - be aware of the $75 pet fee!!!