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AustraliaDoubleTree by Hilton Chicago O'Hare Airport-Rosemont Guest Reviews
Overall Average Score:
Very Good (4.11 out of 5)
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| 2.0 miles from Rosemont centre |
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Edward, Chicago, visiting Rosemont Theatre Sun, 12 July 2015
What a great hotel. I am a little handicapped - a nice room, stayed overnight, saw the Alabama concert Friday night, stayed overnight, and had a great breakfast. Saturday morning, staff very friendly and helpful.
Liked: 5 stars.
Jeanne, Eagle River, visiting Copernicus Center Sun, 19 April 2015
Liked: Treated very good. Rooms were clean and shower water pressure was excellent. Great buffet breakfast - the blueberry pancakes were to die for.
Disliked: Had to buy a cup of coffee in the coffee shop. No lobby coffee.
Alison, Chicago, visiting Rosemont Theatre Sun, 28 April 2013
Fantastic room and service. Very happy.
Francesca Thu, 14 September 2023
Exceptional
Lilly Sat, 9 September 2023
Exceptional
Liked: Rooms were very quiet and private. Very close to the convention center and the employees were very friendly and helpful.
Disliked: Price was a bit high. No free breakfast
Sarah Sat, 2 September 2023
The facilities were great and...
Liked: The staff was very friendly and helpful
Disliked: N/A
Gary Fri, 1 September 2023
Comfortable and nicely situated hotel
Liked: Great location, very nice room, pick-up and drop-off shuttle
Disliked: The check-in was a nightmare. I had the printed confirmation from Booking with me, but the employee couldn't find the reservation and was nearly ready to put me out on the street. He said that the hotel was fully booked and there wasn't a vacant room available. He suggested that I call Booking which I did. Booking indicated that they would call the Doubletree which I surmise did happen, as two hours after my initial approach to Reception a room was found for me. What a nightmare!!!
Juan Sun, 27 August 2023
Exceptional
Disliked: Everything was excellent.Very nice place.
Nikol Fri, 25 August 2023
It was a nice and...
Liked: Spacious Room
Disliked: Lighting in the bathroom was lacking. Not enough hooks for towels and other things in the bathroom.
Grace Mon, 21 August 2023
All around winner
Liked: Stuff was helpful and friendly. Accommodations were wonderful.
Disliked: NA
Mcguigan Mon, 14 August 2023
Almost perfect.
Liked: The cleanliness of the room and spacious bathroom.
Disliked: I booked a room with a king bed and upon check in I received a room with 2 full beds. When I went downstairs to question about the price of the room I paid for rather than switch rooms to make things more simple I was told that there is no price difference nor did anyone try to help get me what I paid for I was put off by the customer service. Everything else was fantastic and me and my fiancé dealt with the beds due to urgency of needing a room.
Amber Sun, 13 August 2023
Excellent location, staff not welcoming
Liked: The location was brilliant. It's right next to a massive convention centre and a fantastic mall.
Disliked: The front desk staff were abrasive and not friendly.
Joseph Fri, 11 August 2023
Read the above comments.
Liked: Our room & beds were perfect.
Disliked: The toilet seat was very loose, and our two shower heads were leaking as you would shower. If I had my tools, I would have tightened up those items. The room was for 4 people and there was only 3 bath towels and 1 wash cloth for us 4. The women needed other bath towels for their hair. We wished that there was some other restaurants in the area (walking distance in that neighborhood). The hotel's restaurant was way too expensive and the food market offered by the hotel (snacks, soups, sandwiches, etc.) are also way to expensive. eg: McDonalds, Dennys, etc. something like that very near by. We were trapped in using their restaurant for breakfast or wait until we get over to O'Hare and there is nothing there unless you have to fly out and go through security. We, however, had to take the CTA to the city, and by the time we would get there, it would almost be lunch time. Sometimes, hotels like this one, seems to only cater to the rich, who usually don't mind paying a super-duper price for things. Staying in a place like this one, is simply a "catch 22". Should the front deck as us how our stay was, when we checked out, I would have shared this info. with them. Probably won't stay with Double Tree again. Joe Stevens
