DoubleTree By Hilton Chicago - Oak Brook

Pleasant

Liked: The bed slept well.
Disliked: Muggy room. No hot showers, wall paper peeling everywhere, upon entry, it was posted everywhere that renovations had started, but it clearly hadn't made it to my room. The area to purchase items needed was way too expensive, and no vending was on the floor near Ice stations if the ice stations were working.

Good

Bad

Horrible and the hotel needs...

Liked: The location
Disliked: The elevator broke down while we were on it, had to take the stairs the remainder of the stay. The water in the bathroom only had one temperature and that was scolding hot. An engineer came to repair the shower but it took 2 hours and my kids and I needed to shower immediately after returning from the pool. The hot tub was out of service as well. My family is having our family reunion here and the air conditioner did not work in some of the rooms and it was 97 degrees on yesterday. All the guests and myself have been complaining today amongst each other.

Amazing

Liked: The location was amazing. Very great shopping and food in the areas. The room was very clean, and I didn't have any issues. Staff was great and very professional.
Disliked: N/A

Happy with the service and...

Liked: Pleasant ambience. Staff was so nice to upgrade my room.
Disliked: NA

Passable

Liked: Good location
Disliked: Old facility. Rooms need upgrade. Clothing iron not working properly.

Very good

Very poor

Liked: Location
Disliked: The floor that we stayed on was smelly; the room did not have a refrigerator or microwave. The bedding had stains on the sheets.