Name: DoubleTree By Hilton Chicago Magnificent Mile
Address: 300 East Ohio Street, Chicago, IL
Telephone: (888) 406-7656
Rating: 4

Great facility. Great location.

Liked: The room was great. Extremely comfy beds, very clean and spacious, looked very updated, the view was good even from the lower level we were at. The room looked even better than the photos online. Close to tons of restaurants, shopping and the Broadway show we saw. Free cookies was a nice touch and they were delicious!
Disliked: The only thing we could complain about was the pool not being open, but that was noted when we booked and I'm pretty sure the room was cheaper because of this. Ultimately, we chose to stay here because it seemed like great quality for the price we ended up paying (like I said, likely cheaper than normal: $304/n). We stayed extremely busy for the two days we were there, so the pool wasn't missed much.

Pleasant

Liked: Property was great!
Disliked: They have overcharged me. I pre paid for breakfast to be included however they have then charged for our breakfast again (almost $300) I have replied to the email they sent with my final bill & they are not responding. What a shame as it has really let them down. I would appreciate if someone could contact me via email to sort this out.

Beautiful and fun hotel centrally...

Liked: Excellent location, amazing pool, beautiful and clean hotel, right across from Whole Foods
Disliked: Nothing, it was great!

Fine

Liked: Location was really good
Disliked: It took ages to check inStaff were rudeSomeone walked in the room while I was sleepingRoom next door kept trying to open the adjoining doorCan't take own food to the poolKind of expensive for what it is

I won’t stay there again...

Liked: Location
Disliked: Rooms need to be updated for price I paid

Convenient

Liked: Location is great with the magnificent mile 2 blocks away, several restaurant options and shopping. I was able to go for a run to the Pier. The pool outside looked gorgeous but we did not use it.
Disliked: There were not the usual amenities in the bathroom and the sink was shattered a little. There was also a chair on the desk that was old and leather was peeled.

Exceptional

Passable

Liked: Good location.
Disliked: Shower was covered in hair. Beds very uncomfortable. Parking was crazy expensive. Booking.com noted free parking which was a huge reason we chose this location but it was not free for guests.

Great Location. Nice Accommodations.

Liked: Location is excellent. Room was very nice. Staff were very friendly.
Disliked: Elevators. They were ridiculous. I once counted 13 adults on one of the elevator trips. There were not enough elevators. Also, there were no complimentary beverages at all. No coffee or water.