DoubleTree by Hilton Cheltenham Guest Reviews
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Write a review
Moira Thu, 28 March 2024
Good
Margaret Wed, 27 March 2024
Would definitely recommend.
Liked: Room was lovely and staff great too. Had meal in restaurant which was so good
Disliked: Lots of stairs to get to room but was a good exercise regime however roomWas perfect
Kirsty Wed, 27 March 2024
Passable
Payne Wed, 27 March 2024
Exceptional
Liked: Will give a good rating as the hotel its self was really nice an the staff couldn't of been more happy to help us!Sadly we didn't stay overnight as the room wasn't as we had expected an described on booking.com we did go to reception, and they tried putting us in another room but sadly was fully booked We asked if we was to leave an book another hotel could we have a full re fund which they allowed an we had a full refund by Monday staff was so happy to help an made sure we had somewhere else to stay
Disliked: Bedroom and bathroom was very small
Stephanie Wed, 27 March 2024
Good
Pramod Wed, 27 March 2024
Moderate
Disliked: No elevator for people who have babies having a huge trouble carrying their strollers. Breakfast could be better very few options for a vegetarians & for the rest as well.
Drina Tue, 26 March 2024
Walking Shoes Required for Long...
Liked: The staff were very pleasant and helpful, particularly the breakfast staff.
Disliked: I had specifically mentioned that my husband and I were staying with our totally blind son and therefore needed interconnecting rooms. Although we were given interconnecting rooms, no initiative had been shown in making these rooms more accessible for facilities such as the dining-room and leisure facilities. We were placed towards the end of a very long corridor down two flights of stairs and advised to use the fire doors for access - these were not possible to open from the outside! We actually drove from one end of the hotel to the other to the swimming pool to save our son from a tortuous journey which would have detracted from his enjoyment of the leisure facilities. I have never know a hotel more stretched out with seemingly endless corridors.
Shane Tue, 26 March 2024
Exceptional
Barbara Tue, 26 March 2024
Food was awful and way...
Liked: It was just okay
John Mon, 25 March 2024
Very good