DoubleTree By Hilton Buffalo Amherst

Started off rough ended pretty...

Liked: I like Ahmik he was nice and although I was highly upset about the huge puddle in the room and what looked like blood on the floor he was extremely apologetic.
Disliked: I asked for late check in and got to the hotel at 7pm after driving 6 hours and then moving my son into school. I get to the room and there was a puddle of water that I could have slipped in coming from under the fridge in the room. The water was seeping under the bed and also had wet the bed skirt. After looking closer I also noticed what looked like several blood spots (they were red drops) as well in the same area where the puddle was. The furniture that housed the refrigerator was also eating away by the water issue that looked like it was going on for a while. I went downstairs since I was told that I would get a room change but no one came up due to how busy they were and the young lady downstairs with the glasses (didn’t get her name) came off like she didn’t believe me when I said it looked like blood was on the ground as well. I even had video and pics. She didn’t look at them and I just did not like her condescending approach. Maybe she didn’t like my comment when I told her they had us waiting in the room for a room change like we were children that did something wrong. After a long day they really should have addressed the issue immediately. I am in the Hilton often enough for work so I just did not expect her to tell me they were very busy as I am a customer as well and my issue should have been dealt with immediately since I was checked in prior to those other customers. Nonetheless Ahmik jumped in while I was talking to her and his demeanor and approach was just a better fit for the situation. I appreciated him and the new room was fine and I had a great sleep thankfully.

Pleasant

Fair

Liked: The cleaning staff
Disliked: When I got there at 3pm the suite was not ready, I came back at 4pm and the room was not ready. At 4:30 they gave the key and when I go there the room was not ready. The room was disgusted, towels on the floors bottles lying all over. Unacceptable. Went down to the front desk and Cinthia the manager instead of professionally apologized , she talk to us down, treated us as we were stupid, she said is “just a dirty room “with sarcasm. Her attitude was disgusted. We sat until our room was cleaned. And I saw her treating everyone disgustingly. There was a guy by the name Amhik he was very professional , accommodating and understanding. Also the cleaning staff were very nice and professional. They asked us daily if we needed anything as towels toilet treats. They were the best part of the hotel. Cinthia needs to be sent back to customer service classes. She needs to learn how to treat customers.

It was AWESOME. By far...

Liked: Cleanliness Family Friendly
Disliked: Nothing

Exceptional

Liked: I really appreciated the warm hospitality and helpful staff.The room was very clean, comfortable, and well-maintained.The convenient location and easy check-in/check-out process made my stay enjoyable.

It was ok

Liked: The 2 room suite, the beds were very comfortable
Disliked: The smell of the room, they did not have coffee, housekeeping left dirty towel on our table 2 days in a row

Exceptional

Liked: Location near the University at Buffalo, lovely room decor and friendly staff

Very good

Pleasant. Front desk staff very...